Lightroom 7.3: Hangs and I get "Not responding" on Win 10

  • 3
  • Problem
  • Updated 5 months ago
  • (Edited)
LR 731 is constantly hanging and I get the error message "Lightroom is not responding".  I am tired of all the LR problems lately, as I can not get any work done due to constantly having to mess with errors and issues.  Please TEST adequately prior to launching an new version.

Below is the Event Log error message for the issue:


Log Name:      Application
Source:        Application Hang
Date:          5/1/2018 5:25:17 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Dell-XPS-8300
Description:
The program Lightroom.exe version 7.3.1.10 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 93784
 Start Time: 01d3e186c05f6160
 Termination Time: 65
 Application Path: C:\Program Files\Adobe\Adobe Lightroom Classic CC\Lightroom.exe
 Report Id: 3f570988-c0e1-4c83-940e-8c9172a5d83c
 Faulting package full name: 
 Faulting package-relative application ID: 

Event Xml:
">
    3f570988-c0e1-4c83-940e-8c9172a5d83c
   
   
   
   
    55006E006B006E006F0077006E0000000000
 
Photo of Claire Salvail

Claire Salvail

  • 18 Posts
  • 2 Reply Likes
  • Tired of wasting time, angry, getting ready to look for another app

Posted 7 months ago

  • 3
Photo of dmeephd

dmeephd

  • 222 Posts
  • 50 Reply Likes
Consider yourself lucky.  I just restarted Lightroom only to discover that ALL of my custom keyword sets have disappeared.

What a POS!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1895 Reply Likes
Does this happen after importing from an SD card? If not, do you have any external USB drives mounted?
Photo of Stef Gard

Stef Gard

  • 1 Post
  • 1 Reply Like
This happened to me if removing or disconnecting the SD card before closing Lightroom. Lightroom will freeze even if the importing has finished long before disconnecting the Sd card.
Photo of David Brown

David Brown

  • 8 Posts
  • 8 Reply Likes
No relation to importing or an SD card.  No other activity other than the app being open and left alone for an hour or two.  Have tried every possible suggested solution in the ongoing threads on this issue.
Photo of Alvin Robinson

Alvin Robinson

  • 1 Post
  • 0 Reply Likes
Yes, Unplugging the USB SD Card reader causes LR to freeze. This behavior seemed to start with 7.0.1 update, it seems, and continues in 7.3.1. Also LR 731 freezes after computer comes out of sleep mode. LR 731 might freeze when any change is made to Plug-in-Play devices (insert or removal).
(Edited)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1895 Reply Likes
Photo of Selby Shanly

Selby Shanly

  • 3 Posts
  • 2 Reply Likes
In my case this seems to be related to Lightroom Classic CC having lost focus for a period of time due to another application running ahead of it (and has focus) or the screen saver comes up.  It happened with 7.3 and continues to happen with 7.3.1.  Windows 10.
Photo of FRITZ VON BULOW

FRITZ VON BULOW

  • 1 Post
  • 0 Reply Likes
Agreed.  Screen save kills LR every time.
Photo of Renato Richina

Renato Richina

  • 15 Posts
  • 2 Reply Likes
I'm really wondered, why Adobe doesn't seem to be able to reproduce this. It happens many times a day on my pc as well. Wondering if could have something to do with the fact, that LR is sometimes disappear as a Task in Taskmanager, while it is still open and visible...
(Edited)
Photo of Eric Tian

Eric Tian

  • 1 Post
  • 0 Reply Likes
I have encoutered the same damn problem. LR stops responding after I unplug my USB.  I called Adobe support, wasted 75 min over the phone, and got nothing resolved.  The Rep says he will escalate the problem to the next level, who know how soon they can take care of this.  
(Edited)
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4427 Posts
  • 1638 Reply Likes
Photo of Renato Richina

Renato Richina

  • 15 Posts
  • 2 Reply Likes
The question is when... Afted summer holiday maybee...?
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4427 Posts
  • 1638 Reply Likes
Logically it would be soon. Scheduled updates are 2-3 months apart, and the last scheduled one was 3 April.
Photo of Claire Salvail

Claire Salvail

  • 18 Posts
  • 2 Reply Likes
I can not seem to find a way to edit my original post...so here is more information.  

This " LR not Responding " bug is NOT a Win 10 problem.  I have just reset my Win 10 PC, which reinstalls Win 10, and reinstalled LR Classic CC and the first time my PC enters sleep mode with LR launched, I get the same problem.  This seems to occur anytime I am not consistently using LR.  If, say I go create an email and send it and come back to LR, it occurs again.  The only way to remedy is to close LR and relaunch.  :(
(Edited)
Photo of Craig Pruden

Craig Pruden

  • 2 Posts
  • 1 Reply Like
I am having the same problem. If idle for some period of time, LR becomes non-responsive. Have to close it.