Lightroom 7.3: Hangs and I get "Not responding" on Win 10

  • 3
  • Problem
  • Updated 2 weeks ago
  • (Edited)
LR 731 is constantly hanging and I get the error message "Lightroom is not responding".  I am tired of all the LR problems lately, as I can not get any work done due to constantly having to mess with errors and issues.  Please TEST adequately prior to launching an new version.

Below is the Event Log error message for the issue:

Log Name:      Application
Source:        Application Hang
Date:          5/1/2018 5:25:17 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Dell-XPS-8300
The program Lightroom.exe version stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 93784
 Start Time: 01d3e186c05f6160
 Termination Time: 65
 Application Path: C:\Program Files\Adobe\Adobe Lightroom Classic CC\Lightroom.exe
 Report Id: 3f570988-c0e1-4c83-940e-8c9172a5d83c
 Faulting package full name: 
 Faulting package-relative application ID: 

Event Xml:
Photo of Claire Salvail

Claire Salvail

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  • Tired of wasting time, angry, getting ready to look for another app

Posted 3 weeks ago

  • 3
Photo of dmeephd


  • 21 Posts
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Consider yourself lucky.  I just restarted Lightroom only to discover that ALL of my custom keyword sets have disappeared.

What a POS!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does this happen after importing from an SD card? If not, do you have any external USB drives mounted?
Photo of Stef Gard

Stef Gard

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This happened to me if removing or disconnecting the SD card before closing Lightroom. Lightroom will freeze even if the importing has finished long before disconnecting the Sd card.
Photo of David Brown

David Brown

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No relation to importing or an SD card.  No other activity other than the app being open and left alone for an hour or two.  Have tried every possible suggested solution in the ongoing threads on this issue.
Photo of Selby Shanly

Selby Shanly

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In my case this seems to be related to Lightroom Classic CC having lost focus for a period of time due to another application running ahead of it (and has focus) or the screen saver comes up.  It happened with 7.3 and continues to happen with 7.3.1.  Windows 10.
Photo of Renato Richina

Renato Richina

  • 3 Posts
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I'm really wondered, why Adobe doesn't seem to be able to reproduce this. It happens many times a day on my pc as well. Wondering if could have something to do with the fact, that LR is sometimes disappear as a Task in Taskmanager, while it is still open and visible...