LightRoom 6 - import crashes when Samsung Note 4 plugged into USB

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  • Problem
  • Updated 4 years ago
  • (Edited)
Anytime I try to import and my Samsung Note 4 (probably true for my Samsung SIII as well) is plugged into the USB to charge, LR 6.01 (CC) crashes.

Unplug the device and import works. This is an easy solution when I remember it!! However, this is a bug nonetheless.
Photo of colblip


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  • frustrated

Posted 4 years ago

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Photo of Kevin Rank

Kevin Rank

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THANK YOU for this. I had a Samsung S3 plugged in, and kept getting crashes when I tried to import. Unplugging the phone got it to work.

Faulting application name: lightroom.exe, version:, time stamp: 0x553af4c6
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xc0000002
Fault offset: 0x0000000000008b9c
Faulting process id: 0x2798
Faulting application start time: 0x01d09684306534a0
Faulting application path: D:\Adobe\Adobe Lightroom\lightroom.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 79bbf0f3-0277-11e5-8286-ac9e173fa735
Faulting package full name:
Faulting package-relative application ID: