LightRoom 6 DVD Won't Install

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  • Updated 3 years ago
  • (Edited)
I purchased LR 6 DVD and it won't install. On trying, I get a message that my OS is incompatible Vista. The problem is I have Windows 7!!!! HELP!!!!
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Sharon Cummings

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  • really upset!!!!

Posted 3 years ago

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Steve Sprengel, Champion

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Someone else said they fixed this problem by adjusting the compatibility of the DVD to Windows 7 because it was set to Vista.

I don't know exactly what that means they actually did, perhaps adjusting the advanced properties of the DVD drive or perhaps the properties of the setup.exe on the DVD, or something like that.
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Rikk Flohr, Official Rep

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Also, you do have the 64Bit version of Windows 7 installed?
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Sharon Cummings

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Well, I'm no computer wizard but I know I have 2 places for programs on my "C" drive. One is just Programs, where my LR 5 is. The other is Programs X86, where my PS is. Should I put the new LR 6 in the X86 place? I never had Vista on this laptop.
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Sharon Cummings

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I just checked my laptop, and yes, I am running Windows 7 64 bit. That's what I'm running my PS6 on, so it must not be the issue.
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Steve Sprengel, Champion

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The wording of the reply of the person who solved this issue for themselves is:

"problem solved.. the disc was set to compatible to be with vista .. so it was dvd issue.."

I am unsure what they meant and they have not responded to my request for details of what they mean or did to fix it.

Another way to install LR is to download and install using the process described, here:
http://prodesigntools.com/adobe-light...
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Sharon Cummings

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Hey Champ,
Thanks for the directions to the DVD compatibility. I did find out how to do this. Here's my attempt at passing it along.
1st make sure the LR6 disk is in the drive, but not running.
Go to Explorer > to the DVD drive > find the LR6 .exe file.
Right click on the file and click on properties.
You should get a pop up window with several tabs.
One tab should be compatibility.
Click on that and you'll have a spot near the top that shows what the default is set at, in my case and many other's its set to VIsta even though Vista was never on the computer.
Near the bottom of that drop down there a place to click to change that. I'm not at my computer right now so I can't say exactly what that is. But when you click on that, it gives you many options for setting the compatible OS. Set it to Windows 7 64X.
I was then able to install LR 6 from the DVD.
The only problem after that was I got a Error 126 caused from doing an update on my video card driver. I'll fix that next.
Hope this helps everyone.
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Steve Sprengel, Champion

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So you set the compatibility of an executable file in the DVD to not be Vista compatible. That makes sense, although, it's unclear what the name and path to the executable is.
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Sharon Cummings

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I don't know what you mean by "unclear what the name and path to the executable is". (You're making me start up my laptop)
The path I took was to go to Explorer, find the "setup.exe" file on the DVD drive with the LR 6 disk in it. Right click on "setup.exe" file and click on properties, click on the compatibility tab, and reset it to Win 7 64X.
Remember, I'm not a computer wizard. Does this help?
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Steve Sprengel, Champion

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The phrase "LR6 .exe" was unclear as to what exact program was being modified.

setup.exe makes perfect sense.

I want to be as precise as possible with the next person that I see has this problem.
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Sharon Cummings

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Hi Champ,
Glad to help on that.
After installing, I updated my Radeon video card driver. Now I have an Error 126 message so LR won't open now. Found some info about the.dll thing. Haven't had time to go through that yet. I think I did this before long ago, but I read when you update a driver for the Radeon, you have to do this again. We'll see on that.

Also, when I installed LR 6 I got a quick message that said the OpenGL 3.3 failed. Haven't had time to look at the yet because I'm just trying to get LR 6 to open.
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Steve Sprengel, Champion

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The GPU on/off setting in the LR preferences file has AutoBahn in the name so you can try turning that off to see if things work better.
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Sharon Cummings

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I'll try that after I get my LR 6 to open so I can get to the preferences.
Thanks
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Steve Sprengel, Champion

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The point is to edit the LR Preferences as a text file and turn the GPU off if it is on in case that is what is stopping LR from opening.

Refer to this for its location:
http://www.lightroomqueen.com/article...
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Sharon Cummings

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Champ,
I have LR 6 running! For some reason, when I updated the driver for my Radeon 6600M graphic card, AMD puts an important ".dll" file in the wrong place. So I had to use the CMD "thingie" to type in and copy the file to the correct place. There's a great help on YouTube that shows how to do this, but I can't access that right now at work. If I can find it later, I'll forward that. That did it so LR 6 opens.

Now, I read somewhere that the Radeon 6600 series does not support OpenGL 3.3. When I went to my Preferences, it tells me that the "Graphics processor acceleration has been disabled due to errors." So I un-checked the box that says "Use Graphics Processor". Is that what I should do? And is that what OpenGL 3.3 is about?
Ands, as I understand it, only the Develop Module uses the accelerated processor? And the program will run fine, but the develop mode just won't run as fast as it could?
Thanks for all your assistance!!!!
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Sharon Cummings

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https://www.youtube.com/watch?v=C6QPp...

Here's the link to fix the Error 126 Message about the .dll file.
There are various graphics processors, so you have to type in the correct fix for your GPU.
Do I sound like I almost know what I'm talking about?
At least I have my program running, so far.

Now if my provider gets my email working again, I'll be happy!