Now with this version of LR, It crashes immediately upon starting.
I'm not a CC customer. I'm already irritated that I even have to go back and forth with you guys on this. It's worked fine for years until now.
- 19 Posts
- 0 Reply Likes
- frustrated and angry
Posted 3 years ago
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
- 20280 Posts
- 832 Reply Likes
- 19 Posts
- 0 Reply Likes
Beach ball spins and force quitting is my way out.
- 19 Posts
- 0 Reply Likes
I tried LR from a different user account and while I wasn't able to open my catalogs, I could import pictures and videos into a new one.
incidentally the non responsive period is two minutes. I disabled all my plug-ins, and restarted LR, didn't help.
Simon Chen, Principal Computer Scientist
- 1512 Posts
- 487 Reply Likes
- 19 Posts
- 0 Reply Likes
/Users/<your login account>/Library/Caches/Adobe/Lightroom/
does not contain a video folder. It has a "Sync Data" folder and two files:
oz-user-d96175dd6591c1e7ec081bfa1c1879b3
and
oz-user-d96175dd6591c1e7ec081bfa1c1879b3.wfindex
Simon Chen, Principal Computer Scientist
- 1512 Posts
- 487 Reply Likes
- 2 Posts
- 0 Reply Likes
- 6 Posts
- 3 Reply Likes
I uninstalled LR using the Adobe uninstaller (also had the preferences removed).
Repaired disc permissions.
Re-installed LR from the original purchased image and then ran the 6.4. patch update.
After launch, LR would go into the spinning ball mode again - right after the dialog window appeared informing me about the usage date being submitted to Adobe. I couldn't even click ok in that window.
I uninstalled again.
Re-installed original version and ran the 6.3. updater.
Now LR 6.3. runs fine again.
I might mention that I wanted to update because importing videos hangs up my LR, and the release notes of 6.4. said that this update would address such "issues".
Bottom line: 6.4 doesn't seem to work on my machine.
I'm staying with 6.3. and handle my video elsewhere.
I'm not really amused.
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
Have you checked that you have the full "read+write" permission to the following folders and their respective enclosed subfolders :
/Users/<your login account>/Library/Preferences/Adobe/
/Users/<your login account>/Library/Application Support/Adobe/
/Users/<your login account>/Library/Caches/Adobe/
See https://support.apple.com/kb/PH21997?locale=en_US&viewlocale=en_US on how to do that.
- 6 Posts
- 3 Reply Likes
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
- 6 Posts
- 3 Reply Likes
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
- 19 Posts
- 0 Reply Likes
I completed this step days ago. I'm still no better off than when I started this thread.
- 19 Posts
- 0 Reply Likes
I'm still sporting a LR that hangs for 2 minutes each time I start it. It also does not import videos anymore. Basically my problems persist. Do you have any more help for me?
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
I think you still have a file permission issues as described by the KB doc above (https://helpx.adobe.com/lightroom/kb/lightroom-cc-2015-4-lightroom-6-4-crashes-on-launch.html). Maybe you're not doing it correctly.
Now try a different way of doing the same task:
1. Goto the Spotlight Search, type in Terminal, run that.
2. Now in the terminal window, type in exactly the following sequence of commands
$ chmod -R +w ~/Library/Preferences
$ chmod -R +w ~/Library/Application\ Support/Adobe
$ chmod -R +w ~/Library/Caches/Adobe
- 19 Posts
- 0 Reply Likes
But it still hangs for two minutes shortly after starting and it will not import video without an error message.
:(
- 2 Posts
- 0 Reply Likes
You may need to restart your computer and turns off the creative Cloud before you do the chmod otherwise some of the files could not be changed.
Beside, I think it not only need to add +w on the owner permission, it also need to add +w on the group permission. This is what I do:
chmod -R 775 ~/library........ For all 3 folders.
It works for me now. Hope this help.
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
What does the video import error message say?
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
Doug, do the following at the Terminal prompt $:
$ chmod -R 775 ~/Library/Preferences
$ chmod -R 775 ~/Library/Application\ Support/Adobe
$ chmod -R 775 ~/Library/Caches/Adobe
- 19 Posts
- 0 Reply Likes
there's a listing that states "There was a problem with the video file" and then it names the file.
I will go ahead to your next suggestion.
I'm not a Cloud customer if that matters.
- 19 Posts
- 0 Reply Likes
I tried the new commands. /Preferences and /Support/Adobe
returned a boatload of "unable to change file mod on" . . . responses
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
Do this at the command prompt:
$ ls -l ~/Library/Preferences
Can you copy and paste a few lines from the output here?
- 19 Posts
- 0 Reply Likes
dfs-MacBook:~ kdf$ ls -l ~/Library/Preferences
total 29416
-rwxrwxr-x 1 kdf 502 82 Feb 21 2006 (null).plist
-rwxrwxr-x@ 1 kdf 502 2664 Nov 15 2010 2677192543901.dat
-rwxrwxr-x 1 kdf staff 4132 Feb 4 16:46 2BUA8C4S2C.com.agilebits.onepassword4-helper.plist
-rwxrwxr-x@ 1 kdf 502 2643 Nov 13 2010 4677192543901.3010
-rwxrwxr-x 1 kdf 502 256 Jan 16 2010 ABFSS Registration
-rwxrwxr-x@ 1 kdf 502 14734 Aug 23 2010 ACE2Cache
drwxrwxr-x 8 kdf 502 272 Mar 30 2008 Acrobat
-rwxrwxr-x 1 kdf 502 3236 Jun 11 2006 Acrobat Reader 5 Prefs.plist
-rwxrwxr-x@ 1 kdf 502 93 Dec 16 2005 Acrobat WebCapture Cookies
-rwxrwxr-x 1 kdf 502 852 Nov 27 2005 AddressBookMe.plist
drwxrwxr-x 32 kdf 502 1088 Jan 28 20:35 Adobe
-rwxrwxr-x@ 1 kdf 502 64637 Aug 23 2010 Adobe After Effects 6.0 Prefs
-rwxrwxr-x@ 1 kdf 502 21290 Nov 28 2005 Adobe After Effects 6.0 Shortcuts (E).txt
-rwxrwxr-x 1 kdf 502 48192 Apr 4 2007 Adobe Camera Raw 2.0 Prefs
-rwxrwxr-x 1 kdf 502 1628 Nov 11 2006 Adobe Camera Raw 3.0 Prefs
-rwxrwxr-x 1 kdf 502 636 Apr 13 2008 Adobe Camera Raw 4.0 Prefs
-rwxrwxr-x 1 kdf 502 784 Apr 18 2010 Adobe Camera Raw 5.0 Prefs
-rwxrwxr-x 1 kdf 502 920 Nov 29 2011 Adobe Camera Raw 6.0 Prefs
-rwxrwxr-x 1 kdf 502 1168 Aug 2 2013 Adobe Camera Raw 7.0 Prefs
-rwxrwxr-x 1 kdf 502 1408 Jan 6 2014 Adobe Camera Raw 8.0 Prefs
-rwxrwxr-x 1 kdf 502 1808 Dec 31 22:40 Adobe Camera Raw 9.0 Prefs
-rwxrwxr-x 1 kdf 502 2130080 Mar 25 2007 Adobe Camera Raw Database
-rwxrwxr-x 1 kdf 502 322 Apr 11 2010 Adobe DNG Converter 4.1 Prefs
-rwxrwxr-x 1 kdf 502 330 Apr 11 2010 Adobe DNG Converter 5.0 Prefs
-rwxrwxr-x 1 kdf 502 132 Jul 23 2015 Adobe GIF Format CS6 Prefs
drwxrwxr-x 9 kdf 502 306 Apr 12 2007 Adobe ImageReady CS Settings
drwxrwxr-x 9 kdf 502 306 Oct 22 2008 Adobe ImageReady CS2 Settings
drwxrwxr-x 3 kdf 502 102 Aug 22 2009 Adobe InDesign
drwxrwxr-x 3 kdf 502 102 Jun 20 2010 Adobe Mini Bridge CS5
-rwxrwxr-x 1 kdf 502 132 Sep 11 2013 Adobe PNG Format CS6 Prefs
-rwxrwxr-x@ 1 kdf 502 140 Sep 9 2007 Adobe Photoshop 8.0 Paths
drwxrwxr-x 13 kdf 502 442 Sep 9 2007 Adobe Photoshop CS Settings
-rwxrwxr-x@ 1 kdf 502 140 Feb 21 2009 Adobe Photoshop CS2 Paths
drwxrwxr-x 13 kdf 502 442 Feb 21 2009 Adobe Photoshop CS2 Settings
-rwxrwxr-x@ 1 kdf 502 219 Jul 15 2010 Adobe Photoshop CS4 Paths
drwxrwxr-x 19 kdf 502 646 Jul 15 2010 Adobe Photoshop CS4 Settings
-rwxrwxr-x@ 1 kdf 502 79 May 9 2013 Adobe Photoshop CS5 Paths
-rwxrwxr-x@ 1 kdf 502 79 Dec 31 22:40 Adobe Photoshop CS6 Paths
drwxrwxr-x 19 kdf 502 646 Dec 31 22:40 Adobe Photoshop CS6 Settings
-rwxrwxr-x@ 1 kdf 502 1764 Aug 15 2008 Adobe Save For Web 10.0 Prefs
-rwxrwxr-x@ 1 kdf 502 1815 Apr 26 2007 Adobe Save For Web 8.0 Prefs
-rwxrwxr-x@ 1 kdf 502 1809 Feb 21 2009 Adobe Save For Web 9.0 Prefs
-rwxrwxr-x@ 1 kdf 502 1456 Jun 18 2010 Adobe Save for Web 11.0 Prefs
-rwxrwxr-x@ 1 kdf 502 1456 Mar 21 2011 Adobe Save for Web 12.0 Prefs
-rwxrwxr-x@ 1 kdf 502 1456 Jul 25 2015 Adobe Save for Web 13.0 Prefs
drwxrwxr-x 4 kdf 502 136 May 13 2014 AdobeLensProfileDownloader
drwxrwxr-x 5 kdf 502 170 Jun 9 2008 AdobeUM
drwxrwxr-x 3 kdf 502 102 Aug 2 2007 Ambient Design
drwxrwxr-x 3 kdf 502 102 Dec 9 2014 Apparent
drwxrwxr-x 4 kdf 502 136 Nov 12 2011 Authorization Preferences
drwxrwxr-x 7 kdf 502 238 Mar 10 2006 BBEdit Lite Preferences
drwxrwxr-x 2 kdf 502 68 Nov 13 2010 Backup Tickets
-rwxrwxr-x@ 1 kdf 502 0 Nov 13 2011 Battle.net Preferences
drwxrwxr-x 193 kdf 502 6562 Feb 5 15:03 ByHost
-rwxrwxr-x@ 1 kdf 502 107344 Feb 3 07:47 CD Info.cidb
-rwxrwxr-x@ 1 kdf 502 0 Sep 28 2010 CDDB Preferences
-rwxrwxr-x 1 kdf 502 248 Apr 24 2008 CaminIcon.plist
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
- 19 Posts
- 0 Reply Likes
Kdfs-MacBook:~ kdf$ groups
staff com.apple.sharepoint.group.2 everyone localaccounts admin _lpadmin com.apple.sharepoint.group.1 _appstore _lpoperator _developer com.apple.access_ftp com.apple.access_screensharing
Kdfs-MacBook:~ kdf$
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
$ chown -R :staff ~/Library/Preferences
$ chown -R :staff ~/Library/Application\ Support/Adobe
$ chown -R :staff ~/Library/Caches/Adobe
and check out the output from
$ ls -l ~/Library/Preferences
again. Then try to change the permission again.
$ chmod -R +w ~/Library/Preferences
$ chmod -R +w ~/Library/Application\ Support/Adobe
$ chmod -R +w ~/Library/Caches/Adobe
- 19 Posts
- 0 Reply Likes
Second command received 3 lines of "operation not permitted"
Third command seemed to do nothing. no response.
ls output:
Kdfs-MacBook:~ kdf$
Kdfs-MacBook:~ kdf$ chown -R :staff ~/Library/Caches/Adobe
Kdfs-MacBook:~ kdf$ ls -l ~/Library/Preferences
total 29416
-rwxrwxr-x 1 kdf staff 82 Feb 21 2006 (null).plist
-rwxrwxr-x@ 1 kdf staff 2664 Nov 15 2010 2677192543901.dat
-rwxrwxr-x 1 kdf staff 4132 Feb 4 16:46 2BUA8C4S2C.com.agilebits.onepassword4-helper.plist
-rwxrwxr-x@ 1 kdf staff 2643 Nov 13 2010 4677192543901.3010
-rwxrwxr-x 1 kdf staff 256 Jan 16 2010 ABFSS Registration
-rwxrwxr-x@ 1 kdf staff 14734 Aug 23 2010 ACE2Cache
drwxrwxr-x 8 kdf staff 272 Mar 30 2008 Acrobat
-rwxrwxr-x 1 kdf staff 3236 Jun 11 2006 Acrobat Reader 5 Prefs.plist
-rwxrwxr-x@ 1 kdf staff 93 Dec 16 2005 Acrobat WebCapture Cookies
-rwxrwxr-x 1 kdf staff 852 Nov 27 2005 AddressBookMe.plist
drwxrwxr-x 32 kdf staff 1088 Jan 28 20:35 Adobe
-rwxrwxr-x@ 1 kdf staff 64637 Aug 23 2010 Adobe After Effects 6.0 Prefs
-rwxrwxr-x@ 1 kdf staff 21290 Nov 28 2005 Adobe After Effects 6.0 Shortcuts (E).txt
-rwxrwxr-x 1 kdf staff 48192 Apr 4 2007 Adobe Camera Raw 2.0 Prefs
-rwxrwxr-x 1 kdf staff 1628 Nov 11 2006 Adobe Camera Raw 3.0 Prefs
-rwxrwxr-x 1 kdf staff 636 Apr 13 2008 Adobe Camera Raw 4.0 Prefs
-rwxrwxr-x 1 kdf staff 784 Apr 18 2010 Adobe Camera Raw 5.0 Prefs
-rwxrwxr-x 1 kdf staff 920 Nov 29 2011 Adobe Camera Raw 6.0 Prefs
-rwxrwxr-x 1 kdf staff 1168 Aug 2 2013 Adobe Camera Raw 7.0 Prefs
-rwxrwxr-x 1 kdf staff 1408 Jan 6 2014 Adobe Camera Raw 8.0 Prefs
-rwxrwxr-x 1 kdf staff 1808 Dec 31 22:40 Adobe Camera Raw 9.0 Prefs
-rwxrwxr-x 1 kdf staff 2130080 Mar 25 2007 Adobe Camera Raw Database
-rwxrwxr-x 1 kdf staff 322 Apr 11 2010 Adobe DNG Converter 4.1 Prefs
-rwxrwxr-x 1 kdf staff 330 Apr 11 2010 Adobe DNG Converter 5.0 Prefs
-rwxrwxr-x 1 kdf staff 132 Jul 23 2015 Adobe GIF Format CS6 Prefs
drwxrwxr-x 9 kdf staff 306 Apr 12 2007 Adobe ImageReady CS Settings
drwxrwxr-x 9 kdf staff 306 Oct 22 2008 Adobe ImageReady CS2 Settings
drwxrwxr-x 3 kdf staff 102 Aug 22 2009 Adobe InDesign
drwxrwxr-x 3 kdf staff 102 Jun 20 2010 Adobe Mini Bridge CS5
-rwxrwxr-x 1 kdf staff 132 Sep 11 2013 Adobe PNG Format CS6 Prefs
-rwxrwxr-x@ 1 kdf staff 140 Sep 9 2007 Adobe Photoshop 8.0 Paths
drwxrwxr-x 13 kdf staff 442 Sep 9 2007 Adobe Photoshop CS Settings
-rwxrwxr-x@ 1 kdf staff 140 Feb 21 2009 Adobe Photoshop CS2 Paths
drwxrwxr-x 13 kdf staff 442 Feb 21 2009 Adobe Photoshop CS2 Settings
-rwxrwxr-x@ 1 kdf staff 219 Jul 15 2010 Adobe Photoshop CS4 Paths
drwxrwxr-x 19 kdf staff 646 Jul 15 2010 Adobe Photoshop CS4 Settings
-rwxrwxr-x@ 1 kdf staff 79 May 9 2013 Adobe Photoshop CS5 Paths
-rwxrwxr-x@ 1 kdf staff 79 Dec 31 22:40 Adobe Photoshop CS6 Paths
drwxrwxr-x 19 kdf staff 646 Dec 31 22:40 Adobe Photoshop CS6 Settings
-rwxrwxr-x@ 1 kdf staff 1764 Aug 15 2008 Adobe Save For Web 10.0 Prefs
-rwxrwxr-x@ 1 kdf staff 1815 Apr 26 2007 Adobe Save For Web 8.0 Prefs
-rwxrwxr-x@ 1 kdf staff 1809 Feb 21 2009 Adobe Save For Web 9.0 Prefs
-rwxrwxr-x@ 1 kdf staff 1456 Jun 18 2010 Adobe Save for Web 11.0 Prefs
-rwxrwxr-x@ 1 kdf staff 1456 Mar 21 2011 Adobe Save for Web 12.0 Prefs
-rwxrwxr-x@ 1 kdf staff 1456 Jul 25 2015 Adobe Save for Web 13.0 Prefs
drwxrwxr-x 4 kdf staff 136 May 13 2014 AdobeLensProfileDownloader
drwxrwxr-x 5 kdf staff 170 Jun 9 2008 AdobeUM
drwxrwxr-x 3 kdf staff 102 Aug 2 2007 Ambient Design
drwxrwxr-x 3 kdf staff 102 Dec 9 2014 Apparent
drwxrwxr-x 4 kdf staff 136 Nov 12 2011 Authorization Preferences
drwxrwxr-x 7 kdf staff 238 Mar 10 2006 BBEdit Lite Preferences
Simon Chen, Principal Computer Scientist
- 1540 Posts
- 498 Reply Likes
You mentioned
The first command got a bunch of "operation not permitted"
Second command received 3 lines of "operation not permitted"
What exactly are the command output?
Related Categories
-
Lightroom Classic CC
- 13816 Conversations
- 3168 Followers