Lightroom 6.2.1: Hangs when exporting more than one video at a time

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  • Updated 3 years ago
  • (Edited)
Having 3 short videos in .mov format. Each about 10 to 20 secongs in length.

When exporting the videos one at a time everything works fine.
Exporting all 3 videos LR hangs forever after the first video has been exported.
No way to cancel the operation, have to kill LR.

OS W7/64

Export settings are H624/medium
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Klaus Weber

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  • frustrated

Posted 3 years ago

  • 1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Klaus, did this work for you prior to the 6.2.x update?
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Klaus Weber

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Hi Jeffrey,
I don'know, because I started exporting videos with 6.2.1. Never used that function so far.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. It's likely one of two things. There are a few issues with export and 6.2.1, so rolling back to 6.1.1 may help. https://helpx.adobe.com/lightroom/kb/...

The other is the video path uses the graphics card in some cases. Making sure the driver is up to date from either the nVidia or AMD site may also correct it.
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Klaus Weber

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Thanks Jeffrey,

I think I'll revert to 5.x and wait till the old import is restored and the bugs are fixed.
Thanks for your assistance.
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Klaus Weber

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After 6.3 has been released I gave it a try.

Unfortunately I am unable to import any Videos recorded with my Canon Camera.
The temp folder is being created and i see the video in the temp folder, the import process however hangs forever.
If I cancel the import I can switch to the develop module and work there, but switch back to the import module it still says "files are being imported" and I can*t start a new import.

Unfortunately I'm not able to test this funcionality on 5.x due to business reasons.

Any Ideas?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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There's a couple other people seeing this issue. Forking out and merging this new issue in.

Please reference the new conversation here: Can't Import video Windows
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Klaus Weber

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Import to CS6 Photoshop works fine but LR is even not able to import the file rendered by Photoshop
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post a sample video that you are having trouble importing?
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Klaus Weber

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Jeffrey
I'll send you a dropbox link, pls. keep it confidential. pls provide me with you E-Mail address
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Emailed you.
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Klaus Weber

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Email sent with dropbox link