LR 6.10 crashes in Develop Module

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  • Problem
  • Updated 2 years ago
Repeatedly over the last 2 weeks or so, I got crashes in the Develop module with LR 6.10. They were unsystematic (restarting LR and doing the same steps often did not crash). Below, I append the Problem details collected over multiple such crashes. I would be happy, if you can check what is going wrong.

Thanks a lot


Jochen Peters < jochenpeters@t-online.de >

Problem details:

                Problem signature:
                Problem Event Name:     APPCRASH
                Application Name:       lightroom.exe
                Application Version:    6.10.0.10
                Application Timestamp:  58eb8897
                Fault   Module Name:    atio6axx.dll
                Fault Module Version:   22.19.162.4
                Fault Module Timestamp: 58fea0ad
                Exception Code: c0000005
                Exception Offset:       0000000000f936f7
                OS Version:     6.1.7601.2.1.0.256.48
                Locale ID:      1031
                Additional Information 1: 8005
                Additional Information 2: 800598f9540fa4acd40156db7cc0509c
                Additional Information 3: 616f
                Additional Information 4: 616f7afbfb269056f9363b891e4c5c6a

Further crashes: only Exception code and offset and add. info changed:

                Exception Code:         c000041d
                Exception Offset:       0000000000f2f0ce
                Additional Information 1: d172
                Additional Information 2: d172c00628d70dcf84e669a27ff30815
                Additional Information 3: 6a87
                Additional Information 4: 6a87679df03c79db1c01e6a684772cbc

                Exception Code:         c0000005
                Exception Offset:       0000000000f2f0ce
                Additional Information 1: 98cc
                Additional Information 2: 98cc5ad6051b078c043700525982066d
                Additional Information 3: cc12
                Additional Information 4: cc12135fc36ee572b67421fc868db5cb


                Exception Code:         c0000005
                Exception Offset:       0000000000f936f7
                Additional Information 1: dcf8
                Additional Information 2: dcf88c3f9acd7b7f83acb197dae95a35
                Additional Information 3: 03ea
                Additional Information 4: 03eaed9397a511d157a63bb9604b963f


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Jochen

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  • puzzled

Posted 2 years ago

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Chandan Kumar, Official Rep

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Please share your crash details either here or https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Maybe a GPU driver crash, can you try turning GPU off to see if that resolves it.

Thanks,
Chandan
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Jochen

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Which additional crash details would you like me to post here ?
(Windows Error Reporting from Windows 7 for LR seems to be
a communication channel that I don't understand / trust ...)
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Chandan Kumar, Official Rep

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Most likely AMD driver issue, do you mind sharing your system info & see if you get null_class_ptr_read_after_call_c0000005_atio6axx.dll!drvpresentbuffers in crash?

If its same, started with new AMD driver release ver 17.4.4 (internal ver=22.xxx). Driver was released on 4/25/2017. Possible workarounds for now:
a. turn GPU off or b. roll back driver

Thanks,
Chandan 
Photo of Chandan Kumar

Chandan Kumar, Official Rep

  • 28 Posts
  • 10 Reply Likes
Most likely AMD driver issue, do you mind sharing your system info & see if you get null_class_ptr_read_after_call_c0000005_atio6axx.dll!drvpresentbuffers in crash?

If its same, started with new AMD driver release ver 17.4.4 (internal ver=22.xxx). Driver was released on 4/25/2017. Possible workarounds for now:
a. turn GPU off or b. roll back driver

Thanks,
Chandan 
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Jochen

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Indeed, my drivers is AMD 17.4.4. Do you know whether 17.5.2 would "help" ?
How would I share my system info & see if I get null_class_ptr_read_after_call_c0000005_atio6axx.dll!drvpresentbuffers in crash?
Where would I see this null_class_... ???

Thanks a lot !