Lightroom 6.10.1, Win10 Pro x64: Can't add an MP3 file to slideshow. "The music file is not well formed (1).

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LR 6.10.1, Win10 Pro x64: Can't add an MP3 file to slideshow.  "The music file is not well formed (1).

This worked prior to the update with these exact files.   At this time I can't add any MP3, even test samples...
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Byron Cann

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  • frustrated

Posted 1 year ago

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Rikk Flohr, Official Rep

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Have you tried restarting: https://forums.adobe.com/thread/2108054
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Byron Cann

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Went here %appdata%\Adobe\Lightroom\Preferences and renamed the prefs files. Restarted LR. Same issue.
Has anyone tested this on Win 10 pro x64 with Creators Update?
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Rikk Flohr, Official Rep

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If resetting preference files does not affect it then I recommend these two options:

1. Uninstall the 6.10.1 version and reinstall it.
2. Uninstall the 6.10.1 and revert to 6.10 or 6.9 

and see if either restores the functionality. 

I tested and do not have any issue using an MP3 in a slide show on Windows 10. 
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Byron Cann

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win 10 pro x4?   It's diff than generic win 10 Home x32
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Byron Cann

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Hi, thanks for your time and efforts to help.  I've uninstalled and cleaned up the LR app.  I"m now on 6.0.  The issue is almost the same with the error text slightly different.  (Music file format is bad. (1) ).  I'm only testing with MP3s that I've successfully used in the past as well as fresh test files.  I've also reinstalled my mp3 codec just to be sure.  This happened exactly after the Windows Creators Update but I've not way to prove that's the issue.   Can you think of anything else to try?   Tried mp3, m4a, wav, etc...
(Edited)
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Byron Cann

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I notice that I'm not the only one having this issue.  Could it be the LR audio file parser?  Grasping at straws...
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Byron Cann

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Hi Rikk,

did you test with Windows 10 pro 64?
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Rikk Flohr, Official Rep

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Yes, I have tested on multiple flavors of Win 10 - 64. 
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Byron Cann

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So, what now. This used to work on this machine.  The error "Music File Format is bad (1)" is incorrect.  It's failing at parsing the file.
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Byron Cann

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Thanks. any idea what might be causing it? 
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Rikk Flohr, Official Rep

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Byron,

At this point, no other users have chimed in with the issue and I am unable to reproduce. That tends to point to a machine-specific issue. 

Standard procedure is to:
1. Reset Preferences.
2. Uninstall/Reinstall Lightroom
3. Reset Preferences and revert to a previous version of Lightroom where it worked previously.

It looks like those have been recommended already (and attempted?) with no resolution.  
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joshua withers

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I have a computer lab at a college,  21"iMacs plus a few Mac Pro computers.  I issued a series of MP3 files to the students to make a Slideshow in Lightroom and the entire class could not perform the task.  We all got the message "Can't add because file is bad" . They work in iTunes and other media players.  We reset the LR prefs, restarted the app, nothing worked. The machines are built with a disk image that makes each machine identical, and when rebooted, it clears out all the preferences and data stored on that machine by a previous student. 
The point is, students need this feature to do their projects and we can't work around the way our computers are built (government policy). This worked in previous versions of Lightroom in past years. Help?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Josh, is this with Classic or LR6? Could you email or dropbox me the file?
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joshua withers

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This is with Classic.  Do you want the MP3's?  every student had their own catalog, and I gave them 4-5 songs to choose from and nobody's would work.  
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sure. Do you still have my email addess?
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Todd Folkenberg

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I am getting the same error on trying to use songs in Lightroom.  I'm using an MP3 file.  Todd 
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Byron Cann

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Thanks Rikk, I decided it was my OS and app installs.  Maybe too many upgrades?  Anyway, I scrubbed my HDD and reinstalled the OS and then the apps. It's working as expected.  I very much appreciate your patience and help.  Cheers...