Lightroom 5: Won't import some files

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  • Updated 3 years ago
  • (Edited)
LR 5 won't import some files and locks up. It will import other photos in the same folder .
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Charles Newton

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What kind of files is it getting hung up on? Are other applications able to open the affected files? Can you post one of the files you're having issue with? (to Creative Cloud or Dropbox or other sharing service and post the URL)
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Charles Newton

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Thank you for answering my call for help.
The problem occurs when I try to import photos from PhotoShop.
Some photos import and some don't. For the photos that won't import, the program gets stuck after I hit the import button. The program freezes on "loading files" and I have to close LR and then reopen.
The two images attached represent one photo that imported (DSC_0044.JPG) and one that would not (DSC_0048)

If the images did not come across the way you need them, please let me know, and I will need advice on how to send them otherwise. I am not familiar with Dropbox or Creative Cloud.
Thanks for your help.
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Charles Newton

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Both pictures finally did transfer to Dropbox.