Lightroom 2015.2/6.2: Preview Thumbnails are Black

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  • Updated 4 years ago
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  • (Edited)
Hello
Just did my first import....but after import finish in Library all previews/thumbnails show BLACK, see imagine. I have ReSync'd even Exit out then come back and Previews not showing. All other folders are OK, just not the NEW import. Checked with Actual folder on MAC Finder and these ok. Any ideas?
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Skyfox61

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Posted 4 years ago

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Victoria Bampton - Lightroom Queen, Champion

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In the Preferences dialog > Presets panel, uncheck the Auto Tone checkbox for future imports. That'll prevent it happening again until Adobe get a fix out.

For those existing photos, select all in Grid view and hit the Reset button in the Quick Develop panel, and then the Auto Tone button to get the auto tone state applied properly.
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Gerald Holler

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Thanks a lot, Victoria, this helped and I can live with this workaround until the bugfix will be issued.
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Peter Brooks

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Thank you so much for this answer. I had never experienced the problem until today. As I am running 6.2.1 on Windows 10 I assumed import issues were fixed!
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Per Olof Rosen

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Perfect! it works.
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Edward Sionov

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Great! Thank you!
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Kwang woo Lee

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Perfect advice!

Thank you so much.
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Skyfox61

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Victoria, thanks. I decided to revert back to 6.1.1 as there also was other issues. Its good to know this, so will save for when and if then I eventually move into 6.2
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Victoria Bampton - Lightroom Queen, Champion

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Thanks for posting it anyway. I've heard a few reports of this and haven't seen a bug posted here, so it's useful for reference.
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Stefan Kirsch

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Hello,
have the same problem in Windows 10 and LR 2015.2!
When I use a different admin user it works.
The Adobe support tells me that he can help any further!
Super Support!
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Victoria Bampton - Lightroom Queen, Champion

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Follow my instructions above - it's solved the issue for every case I've seen so far.
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Stefan Kirsch

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Your instructions perfectly, thanks a lot for your help
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sey rosen

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Doesn't work for me!!! :-( and caused the same problem on the rollback to Lr 2015.1.............so now I'm using my Lr 5.7.1 and if Adobe don't get their act together very soon, there are a number of viable concurrents out there......
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Victoria Bampton - Lightroom Queen, Champion

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Pressing Reset doesn't work for you Sey? What happens if you switch to the Develop module, hold down the Shift key and press the Reset (Adobe) button. Does that work?
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sey rosen

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ok, so after spending 2 whole days - trying all your's and Laura's suggestions over and over, including a few of my own hacks - trying to get this right and eventually resorting to my Lr 5.7.1 in despair, I woke up this morning and lo and behold it seems to be working - with Auto tone unchecked -!!!!!!
please don't ask me what worked as I have no idea :-O
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sey rosen

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btw, the whole app seems to be runnung quicker including preview building which was a disaster too....
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sey rosen

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oh dear, back to square one......the little man inside my computer is very fickle......now I have gray squares on nthe film strip and only the photo on screen shows up in the thumbnail......am going sorting by clicking move button on work space.
Oh well back to 5.7.1
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Gerald Holler

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This reply was created from a merged topic originally titled LR CC 2015.2: After importing, images are completely black.

Since I have have updated to LR CC 2015.2 on my Win 7 computer, images are no longer displayed after importing. There has been no such issue before, from LR 1 to CC 2015.1.

It does make no difference whether the files are imported from SD card or from my HDD nor does the issue depend on the camera model: Every image is displayed simply as a black square, everywhere, be it in the library, grid or loupe, or in the develp module. And regardless of the selected development preset, the exposure slider is always set to -5, all other tone sliders are at 0, even if no development preset is selected during import.

Meanwhile, I have found out that pressing the reset button helps, images can be edited normally after this superfuous action. I wonder whether I am the only one who encounters this very annoying bug.
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Ted Merklin

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This reply was created from a merged topic originally titled Dark black images displayed after import in LR cc 2015 v2.

LR CC 2015 v2 after import from camera card as well as hard drive folder displays all images with dark -5 exposure in the develop module. Slider adjustment has no effect. Solution seems to be to apply the Auto Tone function, which results in a viewable thumbnail and image display. Running on MacBook 2008 with 8GB of ram and fully updated El Capitan op sys.
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Ted Merklin

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These suggestions worked on an existing import where the problem occurred and also prevented the dark previews on a new import trial attempt. Thank you!
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Rikk Flohr, Official Rep

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Alex Friedman

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Victoria, thanks. 80-90% of my photos are JPG, mostly from a Fuji camera. Since these generally need little or no adjustment, I decided to leave Auto Tone off in the preferences panel as you suggested, but not apply it manually (most of the time). If it weren't for the bug and your suggestion, it might have taken me (an Aperture refugee) a long time to realize that Auto Tone could be suppressed.
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sey rosen

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sorry, but this work around does not work for me!

In the library mode: both the grid view and the thumbnails remain grayed out.

In the develop mode: the photos appear in the workspace but remain grayed out in the thumbnails. I can only change/select the photo by using the next/back arrow keys. not the most efficient workflow........

It is the same for existing and/or new imports.
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Rikk Flohr, Official Rep

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This thread is about Black Thumbnails not Gray. Gray thumbnails are usually symptomatic of a bad monitor profile or a corrupt preview cache. Try recalibrating your monitor.

If changing the calibration profile or recalibrating doesn't work, you should look at renaming your preview cache.
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sey rosen

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1: this problem only started when I opened LR CC2015.2 the first time and the squares were black and then changed to gray automatically.

2: I did not touch my monitor settings which were working perfectly with CC2015.1 but now when I roll back to CC2015.1 it too shows only gray squares.

3: I have reinstalled my LR 5.7.1 and it is working perfectly!!! fast and NO GRAY OR BLACK squares.

If the preview cache for 2015.2 and 2015 .1 is corrupted I can only conclude that this happened with the 2015.2 install.

where do I find the preview cache and how do I rename it?

I'm an old generation photographer and not a geek.
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Mick McGrath

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This reply was created from a merged topic originally titled Blacked out imports.

Just updated Lightroom CC 2015 last night (10th Oct) on Windows PC and a laptop. All photo imports now just black out as they import. Previously imported photos are fine.
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John R. Ellis, Champion

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See the article posted by Rikk Flohr above.
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Per Olof Rosen

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This reply was created from a merged topic originally titled Downloaded Ligthroom CC 2015.2.1 yesterday. Now are all thumbnails black when I e....

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Darren Whittaker

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This reply was created from a merged topic originally titled Autotone Exposure -5.

I have Apply autotone settings in Preferences selected.

When I import files, Auto Tone sets Exposure to -5 and leaves the other settings at 0.

Manually clicking Auto Tone in the Develop module corrects everything.

Have I missed an important setting somewhere?

Windows 10
Lightroom CC
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Darren Whittaker

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Many thanks Victoria - sorry I didn't find this thread before posting.
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Edward Sionov

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This reply was created from a merged topic originally titled Black thumbnails Lightroom.

Hello. I have problems with thumbnails generation and photo viewing. First photo thumbnail is normal but then i have just black rectangle.
I can add important info. I think i found direct problem. I import from card my CR2 files. and if Preferences > Presets > Apply auto tone adjustments option is on, all my photos become black auto this “auto tone adjustment”. After i reseted all default Developer settings, i got my photos and they are normal as was expected. I thing there is a bug with this option.
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Roy Nairn

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This reply was created from a merged topic originally titled Images blackout when loaded.

The latest Lightroom was downloaded on to my iMac, when I load images into it they just turn black.I don't have that problem on my Macbook Pro
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Christa Leidig

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This reply was created from a merged topic originally titled Lightroom CC Update.

Hallo,
seit dem letzten Update von Lightroom CC werden meine importierten Fotos nur in schwarz dagestellt. Erst wenn ich die Fotos anklicke und auf automatische Tonwertkorrektur gehe, werden die Bilder angezeigt.
Wo liegt der Fehler?
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Eoin Winters

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This reply was created from a merged topic originally titled When I import with auto tone turned on, Lightroom makes all my images black and I....

I updated to 6.2 today. I work in a nightclub, and thus can have anywhere from 300-500 images per night, so I tend to let "Auto-tone" do a lot of the work for me. I have Lightroom set to apply auto-tone on import. When Lightroom imports my images (directly from my D610, for which my ACR is fully up to date), it adjusts the exposure all the way to the left, and no matter what I do, I can't get the images back. They stay completely black. I've dragged the exposure right up to the right and it did nothing. Another strange part of this is when I mouse over the histogram, the image is flat blue instead of flat black. I've tried enabling GPU acceleration and disabling it again, nothing, I've updated my display drivers, nothing. This is driving me insane and I have 580 images to process for the club for tomorrow morning. Any help would be appreciated.
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Steve Sprengel, Champion

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This is a known issue is xx.2 and xx.2.1 when using Auto Tone during Import.

Revert to xx.1.1 unless you have some new-camera dependency on xx.2+, and if you do then just Select All and click Auto after importing:

http://www.lightroomqueen.com/how-do-...
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Waldi Muller

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This reply was created from a merged topic originally titled Importing pictures in Lightroom turned in Black!.

I just started working with Lightroom. At first all went well. But now I have a problem with importing pictures. At first I can select the imported pictures but after that all the pictures turn into black. When I open the photo with photoshop I see it again. When I save the photo and go back to lightroom the photo is ok. What is going wrong when I import the pictures in Lightroom??
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John R. Ellis, Champion

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Uncheck the option Preferences > Presets > Apply Auto Tone Adustments and restart LR. Now import some more pics -- do they have this problem? See this help article: https://helpx.adobe.com/lightroom/kb/...
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Waldi Muller

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Thanks so much. You have solved the problem for me!
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Levent Genç

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This reply was created from a merged topic originally titled The raw file conversion to black.

When I load the raw files lightroom program automatically turning what could have caused it to black
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John R. Ellis, Champion

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Visit this thread in your Web browser and read the previous reply and comments.
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Kwang woo Lee

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This reply was created from a merged topic originally titled importing error in LR CC.

I am using LR CC(LR ver.6)
Whenever I import the photo files, after thumbnails are appeared, thumbnails are quickly changed black. After that, I cann't do any work with LR CC. I had LR CC several times, the symptom is always the same. If anyone knows the solution, please let me know the solution.

My e-mail address : danbyo@hanmail.net

Thank you.
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Kwang woo Lee

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This reply was created from a merged topic originally titled importing error in LR CC.

I am using LR CC(LR ver.6)
Whenever I import the photo files, after thumbnails are appeared, thumbnails are quickly changed black. After that, I cann't do any work with LR CC. I had remove & Re-install LR CC several times, the symptom is always the same. If anyone knows the solution, please let me know the solution.

My e-mail address : danbyo@hanmail.net

Thank you.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be corrected by the Lightroom CC 2015.3/6.3 which is available today.

Details here: http://blogs.adobe.com/lightroomjourn...

Fix for images that are already black:

https://helpx.adobe.com/lightroom/kb/...