Lightroom 2015.2.1: Wrong capture time in Import window

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Have updated to LR 2015.2.1 and noticed that the wrong "Capture time" when hovering over images.
It looks to display all the capture times to +11 hours (which is my timezone, GMT+11. Unsure if that's related?)
Once the images are imported, they display the correct time in Library etc.

Running Win7 64bit.
Photo of Anthony Ponzo

Anthony Ponzo

  • 13 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 3442 Posts
  • 619 Reply Likes
So the incorrect time is only showing in the Import dialog?
Photo of Anthony Ponzo

Anthony Ponzo

  • 13 Posts
  • 0 Reply Likes
Yes, only in the Import Dialog screen.
When hovering the mouse over any image preview to check the capture time, it's 11 hours ahead.
Once imported, the Capture Time (from EXIF) is fine on the Library module.
Photo of Sunil Bhaskaran

Sunil Bhaskaran, Official Rep

  • 312 Posts
  • 110 Reply Likes
Hi Anthony,
I am not able to reproduce this issue on Win 7.
Do you see this issue with all images or does it happen only with some of the images that captured using a specific device?

Thanks,
Sunil
Photo of Anthony Ponzo

Anthony Ponzo

  • 13 Posts
  • 0 Reply Likes
Hi Sunil,

It's happening for all images I try to import.
I just tried different memory cards from 2 camera bodies (Canon 5D Mk3, Canon 6D) and both showing the same issues.
Both the memory cards were used at approx. 8:30PM, 13/10/2015. Below are 2 screenshots of the Import dialog windows.

Photo of Anthony Ponzo

Anthony Ponzo

  • 13 Posts
  • 0 Reply Likes
OK Sunil, looks like it may be local to my desktop machine.

My Surface Pro 3 (Win10) doesn't seem to have the same issue - shows the correct time in Import Dialog Window.
What's the best way to reinstall LR on my desktop, while keeping my settings/preferences?
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 3442 Posts
  • 619 Reply Likes
Anthony, a preference reset might be the way to fix it on your machine that is misbehaving.
Photo of Anthony Ponzo

Anthony Ponzo

  • 13 Posts
  • 0 Reply Likes
I'll try a reset tonight when I get back onto the machine.
Photo of Sunil Bhaskaran

Sunil Bhaskaran, Official Rep

  • 312 Posts
  • 110 Reply Likes
Anthony,
I don't think that the captured time displayed has something to do with the machine. So, a reinstall may not solve this issue.

Have you installed Lightroom using the Creative Cloud app?
Also, do the time displayed change after you import?

Thanks,
Sunil
Photo of John R. Ellis

John R. Ellis, Champion

  • 3589 Posts
  • 928 Reply Likes
Are you using a USB cable to connect your camera to your desktop? If so, there is a long-standing bug (4 years and counting) where some parts of the import process incorrectly adjust the capture time by the time zone: http://feedback.photoshop.com/photosh.... If you are using a USB cable, then this is just another manifestation of the same bug.
Photo of Anthony Ponzo

Anthony Ponzo

  • 13 Posts
  • 0 Reply Likes
Yes, Lightroom is installed & updated via CC app.
Once the import is done, the capture time is fine when looking at EXIF info, or the Info display at the top left of images.

I've got an internal USB3 Card Reader which is reading both SD & CF cards, connected directly to the motherboard.
Photo of John R. Ellis

John R. Ellis, Champion

  • 3589 Posts
  • 928 Reply Likes
It's curious that your symptoms are very similar as the USB cable bug -- the import window uses a capture time incorrectly adjusted by time zone.

Do you have Organize: By Date set as the Destination option for Import?

If that is set, and you import a pic whose capture time is, say, October 13 2015 18:00, does it import into folder 2015-10-13 (correct) or 2015-10-14 (incorrect). The USB-cable bug would import into 2015-10-14, since it would incorrectly add 11 hours to the capture time.

It's annoyance for the date that shows when you hover over the thumbnail to be wrong, but it's more serious if it imports into the wrong folder.
Photo of Sunil Bhaskaran

Sunil Bhaskaran, Official Rep

  • 312 Posts
  • 110 Reply Likes
It seems the bug John pointed out happens only if you import directly from a camera.
Anthony, I hope you are importing using a card reader.

Thanks,
Sunil
Photo of John R. Ellis

John R. Ellis, Champion

  • 3589 Posts
  • 928 Reply Likes
Anthony already said he was using a card reader directly attached to his computer.

While the bug I referred to only occurred in the past when using a USB cable connected to the camera, there is reason to suspect that the bug, or something similar, is affecting Anthony. We're awaiting his response to my previous messages above.