Photoshop Elements: Lots of bugs, poor support.

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  • Updated 7 years ago
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I have Photoshop Elements 8 on one PC with the pictures on one external drive and a backup on another. I wanted to move this whole thing to a new PC. I installed the program on the new PC then tried to restore the backup to it. It proceeded OK for a short while then I got a message saying it couldn't restore one of the files (no reason why). I opted to continue but got the same error for thousands of other files. This is the latest in a long line of bugs, errors, crashes and hangs that I get from Elements. I can't resolve them because the support is so expensive so I confine myself to using to simplest catalogue functions. (tagging by place). It would be far easier and safer to manually catalogue the files myself. How can I get help with this and all the other problems?
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Roelof Pasop

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Posted 7 years ago

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Roberta Mitchell

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I have PSE 9 and think it is great. BUT I only use the Organizer when I absolutely have to in order to use "Create" for some project. I keep all my slides/pictures cataloged and organized on my hard drive. I back it up regularly. If my pictures every overwhelm my hard drive, I will purchase an auxillary hard drive to back them up and get them off of my computer.

To use the Organizer is just duplicating the work and I like my way on the hard drive much better than the Organizer. I do not need all the tags, etc.

And maybe the reason it could not restore some files is - when you origianlly edited the files, you saved them but not to the Organizer. I intentionally do not save to the Organizer most of the time.

As far as getting help, I find this Forum the very best and sometimes the only way to solve a problem.
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Roelof Pasop

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Thanks for your suggestions. You seem to be confirming my suspicion that it would be better to catalogue pictures manually. It's a pity that Adobe seem to want to insulate themselves from customer feedback, it would be their opportunity to produce a better product.