Lots of problems in last few days!

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System: iMax (27 inch late 2012). Memory: 16gm.

Photoshop CC 19.1.5 (latest release)

I upgraded PS at the same time as installing a new extension. I noticed the following problems at that time. I have tried uninstalling Adobe CC in its entirety and starting completely fresh, but it has not helped. I also tried installing previous version with no plugins/extensions, and that didn't help either.

1. Start screen does not always appear. When opening PS first time of day it will display the start screen. Most of the other times it does not. Nor does it show if I close all files. The problem’s actually intermittent as another time I closed all files the start screen appeared, but most times it doesn’t! It is definitely checked in preferences.

2. I previously organised all my brushes and then exported them to retain the folders. I imported those to my fresh copy then quit PS in order to save them. Next time I opened they were not saved. Imported just 1 'folder', quit PS, reopened and it was fine. Imported more, quit, reopened and all gone again.

3. Layers. When clicking the eye to hide a layer it doesn’t always work (intermittent problem again, but most times doesn’t). I click to hide and then have to select another layer before it will hide. Same as when clicking to display, I have to select another layer in order for it to appear. Just found out that this also happens when changing the blend mode. In order for it to take effect I have to select a different layer.

These are the only problems I have come across so far as I have been pulling my hair out trying to sort these ones out. Hopefully I won’t find more!

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Jill Terry

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Posted 2 weeks ago

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Cristen Gillespie

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Boy, that's a lot to go wrong all at once. And it's so random, it could easily be corrupt preferences—are you sharing them from one version to another? You tried an earlier version and it was also bad, I gather, but if you're sharing preference between versions, that could happen.

Is it only in Photoshop that you're seeing all this go wrong? Because with so many disparate symptoms, all I can think of if it's limited to PS are Preferences and installation, and you tried reinstalling, so apparently not the install.

> I previously organised all my brushes and then exported them to retain the folders. I imported those to my fresh copy then quit PS in order to save them>
Not that I can see this as the issue, nevertheless, you do know that quitting PS doesn't save your brushes, right? It writes your brush settings to your preferences that are written on every normal quit, but it doesn't otherwise save anything. Lose the prefs for any reason and you lose the brushes that haven't been saved to the disk.

However, it definitely sounds as if your Preferences aren't getting written cleanly. Which brings me back to corruption in those files and they should be trashed and brand new clean preferences generated by PS.

There are other possibilities, but that's the most obvious one.  And thank you for taking the trouble to give us some of your system information. Knowing which Mac OS might help Adobe if this persists.
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Jill Terry

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Hi Christen.  Thank you for your reply!

After my problems started I upgraded to High Sierra 10.13.5 (I had been on 10.13.3)   I also upgraded my graphics card driver (NVIDIA GeForce GTX 680MX 2048mb)

Yes, it is only in Photoshop that I am having problems.  Even Lightroom works ok.

When uninstalling I also used Adobe's clean program and then went manually in and removed anything I could find of Adobe, before reinstalling.  So, as far as I am aware, I was not sharing preference files.

On the suggestion of somebody else, I logged in to my mac as root to see if it was still happening there.  Whilst problem (3) did appear to be working ok (albeit remembering it was intermittent), problems 1 & 2 were still apparent.  In fact my start screen didn't show up at all.

So, I have just now trashed my preferences (Command, Option, Shift when opening PS), but that hasn't made any difference.  All problems, 1, 2 & 3, are still there logged in as admin
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David Converse

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You say you upgraded your graphics card driver? MacOS doesn't usually have separate graphics card updates. Those are just part of the system update and you would never see them. NVidia doesn't have its own Mac driver releases.

Can you give us more detail there?
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Cristen Gillespie

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I read that as meaning she bought a new one and had it installed. Though oddly enough, my 2nd graphics card in my MBP has a CUDA driver it required me to update separately. I was startled, but it's not the main GPU driver, which is updated by the OS.
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Jill Terry

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That's what I had always thought (coming from PCs I was used to drivers).  Somebody who is having a similar problem with same machine put me on to http://www.nvidia.com/Download/index.aspx?lang=en-us    There it talks about driver for Mac, so I downloaded and installed that.   I did that AFTER my problems started but it doesn't appear to have made any difference.
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David Converse

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The iMac is a sealed unit and you can't replace the video card. And don't install extra drivers, Apple supplies the driver software you need.

I'd remove that before doing anything else.
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Jill Terry

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Well, uninstalling is a bit of a problem as I don't know where or what the installation did.  Nothing in the Applications folder
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Cristen Gillespie

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If, when you uninstalled Photoshop you also said yes to removing Preferences, then you're not sharing them with an earlier version. And you did try to delete them separately now and it seems like you've been pretty thorough covering all the usual bases.

I'm running High Sierra on a late 2013 MBP, and do have a few odd things happening that I can't account for, but nothing at all like your issues. I can't even tell if it's my computer, HS, or something Photoshop it's so vague and intermittent.

I assume you're using the Start Screen after launch to use the Recent Files list when nothing is open? No problems at all if you use the Recent Files menu command instead? I take it when it does connect, all the files you expect to be in the Recent Files list are there? So it's not having a problem like brushes, keeping the list up to date? I'm wondering if it is having trouble connecting, if everything  appears to be alright when it is open.

To the brushes problem, you say if you import 1 file, all is well. But if you import several after that one, they all disappear after you close? What happens if you import one, quit, it's still there, so you import one more, quit, etc. How many can you get up to, or does it quit as soon as it has to keep track of 2? It's obviously writing the preference the first time, since it knows to keep one set loaded, but at some point after that, it stops knowing that anything is loaded. Perhaps a corrupt brush set is causing the problem?
You can tell I'm grasping at straws here for ways to troubleshoot this. And of course, if they're all caused by a single failure somewhere, it won't help.
I am actually hoping that this is an Adobe or Apple OS issue, and not a failure in your hardware. The worst  problems seem to be intermittent ones—they could mean just about anything. I don't know enough about all the problems video cards can cause—a new one, even if it sounds right, could still cause some weird problems as video cards tend to — Adobe can help with that.
Adobe will be back week after next from their summer vacation, so if you haven't found something that worked, and no one else has come up with anything, be sure to pop back and update this thread for them to take a look and try to help you.
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Jill Terry

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Thanks Cristen.

I am actually hoping that this is an Adobe or Apple OS issue, and not a failure in your hardware.

Not half as much as I am LOL! Living on a remote desert island is wonderful... until something goes wrong with your computer LOL!

First of all, I have started to import the brushes one at a time as you suggested, and after a few they are still there when I reopen. I shall carry on importing one at a time.

OK, so a bit more info from testing further and actually noting things down!  It seems there is a distinct pattern happening.

When I first open PS after rebooting it seems to work perfectly.

When I quit PS and then reopen there is no start screen, just black screen with uppermost bar showing program name and the three control dots. From there I can go to top bar and open a file.

If I do NOT open a file but quit PS, when I reopen PS I get the same black screen.

However, if I open a file and then quit (whether or not I close file first), when I reopen PS it still doesn’t give start screen but shows all the tool bars even though no file is open.

Adobe on holiday for two weeks!!!! argh!   You'd think a big company like that could work shifts!!  But at least I know I can work on PS now, just mustn't close program LOL! 

I have learnt that there are at least two people on the island that may be able to look at the computer, and have been recommended.  I am guessing they can both run diagnostics as does Adobe, but don't know for sure. Nor do I know how expensive they will be, so will hang-fire a bit longer.  I am not keen on lugging the computer up to the top of the island, even if it is only a 40 minute drive!
(Edited)
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Cristen Gillespie

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I don't live on a lovely remote desert island. It sounds ideal most of the time. But I'm about as remote from anyone who works on Apples as you are. Easily 40 minutes, and that's if the traffic on the freeway isn't awful. LOL  I've got something going on with one of my Macs now, nothing showing up in any diagnostics I can do here, or with Disk Warrior, so I'm just expecting something to fail and maybe then I'll be able to figure out what needs to be done.  Gotta love computers because it's all that keeps you from smashing them.  '-}

Adobe's only taking a week—they'll be back after this coming weekend.
And your step by step here should help them—if there are any files they need, they'll tell you where and what they are. So just limp along if you can. And who knows, maybe not ALL of the PS team are out right now, or they're workaholics who can't stand to be away for an entire week.<G>
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Jill Terry

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My last mac had to go in for a recall when I was living in the UK.  That was about an hour's drive for us. 

Now the closest is probably Marbella which is a flight of about 2 hours, then hire a car drive for about an hour.  Rather expensive for flight and hire of car the other end LOL!
So sorry to hear you have probs :'(     

If the problem is my Mac and not fixable I'm seriously considering going back to PC.  At least hubby can repair those (providing we can get the parts LOL!)