my machine is running Photoshop very slowly

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  • Updated 3 years ago
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Everything in photoshop CC runs slow from today. It is now taking 5 seconds+ to activate some tools, such as Clone, crop, save lasoo (15 seconds to bring up after clicking tool). Photoshop CC is virtually un-usable. These issues are all over the forums, how about fixing them adobe instead of just taking our cash and ignoring user issues. You'd think a company with hundreds of thousands (if not millions) of subscrivers paying $30-50 a month would be able to fix their own software!!
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David Baird

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Posted 3 years ago

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Chris Cox

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That could be because we have not seen and cannot reproduce such a problem ourselves. This is also not "all over" the forums - it is a problem being seen by a handful of users, and most are not seeing anything as severe as you describe.

Assuming you have installed the 2015.0.1 update, the other causes we have seen are: third party plugins, third party applications and utilities, corrupt fonts and OS font caches (which can be avoided by disabling font previews).

In a few cases we've had some users with a hung CCLibraries process, and killing that process fixed things within a few seconds.

Can you post the log from Help->System Info here, so we can see what you are running and what might cause the issue on your system?
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David Baird

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There are plenty of posts about PS CC runnng slow, tools not working or working slow.
I appreciate your response, but as a simple user of PS, not somene who is "INTO" macs, it seem weird that in order to fix a problem, I need to open the terminal window (never done it in 2 years), disable font previews (ditto), Killing processes (ditto) or how to "post the log from Help->System Info".

What I do know is that after the last 2 updates, the issues with slow tool have become worse.

I only run proprietary mac software on my mac as well as a full Adobe CC subscription, have downloaded 1 new font in 2 years and will generally iny have Br Lr and Ps open on my mac at any one time (apart from mail.
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Chris Cox

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We are tracking all the reported issues, and how many of them have been resolved - so we have a better overall picture of the frequency of reported problems.

Yes, killing the process is a workaround until the CCLibraries team can get more information on the issue and come up with a permanent fix.

You can kill the process from the Activity Monitor, which is much simpler than using a command line.

You disable font previews in Photoshop by going to the Type menu, scrolling down to the Font Preview Size item, and selecting "None".

As for Help -> System Info: click on the Help menu in Photoshop, select the System Info menu item, then copy all the text from the dialog that opens and paste it here in the forum.