Elements: Lost Serial number, was registered, getting nowhere

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  • Updated 3 years ago
  • (Edited)
bought 1 1/2 yr ago i bought this program but have lost my serial number, im sure i regerested it under chuckmiears@hotmail.com. Please help. It was erased from my computer. Thx
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Chuck Miears

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Chuck,

I looked under you account and don't see any registered products. Installing and activating the product does not register it.

Do you still have it installed on your system? If so, choose Help>Register... to register the serial # to your account.
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Chuck Miears

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Thx Jeffrey, I got it 1 or 2 christmas ago with I believe a video upgrade for my system, the deal with 69.00 with a regular value of 99.00 so I ordered that too, loaded it, never used it, put in a new hard drive and haven't loaded it til now. I have no idea where the number to load it is kept or how to get a new one. I'm 58yr old man who just didn't get around to using my introduction to Photoshop. Please help me, I'm unalbe to find that number. Thx, Chuck MIears
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you purchased a box version, it should be located on the disk sleeve or box. Do you still have the install DVD/box?
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Chuck Miears

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no, nore the sleeve, I always write it down, just lost it, thinking back it was a sleeve.