Lightroom: Lost serial number

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  • Updated 3 years ago
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i lost the box for my lr5 software that has my serial number on it - i am unable to register the product without it - how do i obtain a new serial number - i have the bill of sale and product number - i am frustrated with calling offshore and i cannot send a request on chat without my registration number
frustrated!!!!!!!!
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Shelley Quinlan

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have Lightroom 5 currently installed and activated and any computer? You can simply choose Help>Register... to register the product.
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Shelley Quinlan

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hi jeffrey - yes it is installed on my computer - can i register without a serial number - i have two choices - register with serial number or 30 day trial (i am not sure how this applies since i already have the software)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You can if the serial # was used to activate it at one point in time. Did you ever enter your serial # for that installation?
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Shelley Quinlan

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i opened the program and under help, selected registration but i am directed to the same screen that gives two options - register with a serial number or opt for a 30 day trial for which i will need to buy the program (this is confusing as installed the box product)
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Shelley Quinlan

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no, i never registered with the serial number - can I request a new one with proof of purchase - the person i spoke with from the india call centre told me i could obtain a serial number to replace the lost one if i sent a proof of sale to adobe via online - how do i do this - it is frustrating
thanks
Shelley
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Wait 15 minutes. You can log into adobe.com using your Adobe ID and go to your products and services here to retrieve your serial #: https://www.adobe.com/account/my-prod...
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Shelley Quinlan

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you are amazing!!! thank you soooo much!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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No problem. Glad I could help.