LOST SERIAL NUMBER AND CALLED Customer Service/Support, but no one can help. :( extremely frustrated...

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  • Updated 2 years ago
I have the box and proof that I bought it
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Alycia Barbieri

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  • frustrated

Posted 2 years ago

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John Maguire

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If you were a registered user you should be able to retrieve it from the accounts page.




https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html#prepaid
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John Femino

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I had the same problem with serial number - went into adobe website and logged in.  Went to my account and looked previous orders and got serial number fromprevious registration.  I was able to reinstall once I got the download of that product. I could not find anything other than adobe cc on the regular website but through the chat room, the agent was able to send me a download link for my older CS4 - now I transfer the files I want to print over my network and print from my old PC. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Alicia, which product did you lose a serial # for? Do you remember where you purchased it from?

I looked under the email address you've used to post here and didn't see any registered products. I also searched by your name and didn't turn up any accounts with registered products. Is it possible it's under a different email address or name?