Photoshop CC 2017: Lost of cancel and ok button in HDR pro when saving a new preset (Win 10)

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  • Problem
  • Updated 1 year ago
  • (Edited)
Windows10 (10.0.14393 Build 14393)
Photoshop CC 2017

Note: I tested and, this problem is not there on Mac OS Sierra

Every single time a save a new preset when in the command 'merge to HDR pro',
after selecting the name, the 'Cancel' and 'OK' button deactivate in 'merge in HDR pro'.
So I'm not abble to finish the process.  I have to kill photoshop, start over, simply select the saved preset, and 'OK' or 'Cancel' 
So using a preset (or my saved preset) is not the problem.
It's right after closing the 'save as' box for a new preset.
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Sylvain Meunier

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  • desapointed

Posted 2 years ago

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Eric Ching, Employee

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Hi Sylvain,

I have not been able to reproduce this issue with the same build of Windows 10 on a couple different systems. Are you using the HDR dialog on a second monitor? Do you have multiple monitors on this system, even if not using the HDR dialog on the second monitor?

When it is stuck in this way, could you try pressing alt+tab to go to a different program then back to Photoshop?

I do see the buttons become disabled while the save preset dialog is open, but then are restored after the dialog is dismissed, either from saving the preset or canceling.

Thanks,
Eric
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A screenshot of what you're seeing might also help us troubleshoot.
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David Parenteau

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Hi Jeffrey!

Sorry to raise this old thread, but I've got the same issue here and I've been poking it for more repro information.

I can cause the effect consistently, but i'm not certain if anything else on the system is contributing.

Windows 10 64-bit
Three 4K monitors
Photoshop main window is on the left monitor. The HDR Pro dialog is in the center monitor.
I loaded 11 image files in to convert to HDR. They are all in PNG format due to the fact that I had to manually align and crop them due to framing issues.
Had to manually give exposure information.
I adjusted numerous settings including changing the mode between all three (8, 16, 32-bit) options, as well as the rest. Ended on Local Adaptation and began adjusting the sliders and multi-tasking between that window and other programs.

The issue seems linked to multitasking. When swapping back to the Photoshop dialog, the controls flash and some are disabled. Adjusting more settings then swapping windows causes more flashes between enabled and disabled, and more controls get disabled.

Originally I had only the OK and Cancel buttons disabled, but by changing sliders and swapping programs I've been able to successfully get all of the Local Adaptation panel sliders disabled.

No further changes have broken it further. When taking focus AWAY from the dialog, all the controls activate and deactivate three times before staying inactive (Including the OK and Cancel buttons. Even in Tab cycling, the other controls are inactive.

If you have any way you'd like me to run a debugger against this or create a dump for you, let me know.

(Moved to correct thread level)
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Sylvain Meunier

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I'm only using a single screen. Tomorrow morning I will capture a video of what is appending. 
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Sylvain Meunier

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Wow,

It append to me at least 5 or 6 times in a role while doing different test in merge to HDR pro

I did some other work inside Photoshop, and now that I want to reproduce the the problem, it’s not doing it anymore.

So, I will put this one on standby and if it append again, I will make sure to write down all the steps I did, so I can reproduce it again and record it for you guy's.

For now, thanks for you’re help

:(


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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Strange. OK. Let us know if it comes back and what the secret sauce is to reproduce. If we can reproduce the issue, we can usually fix it.
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Sylvain Meunier

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Thank you Jeffrey