Photoshop CS5: Lost my serial #. How do I retrieve?

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  • Updated 2 years ago
  • (Edited)
my PC crashed and it had to be reset to factory settings. I purchased a CS5 download a few years back and I am trying to find the record of the purchase in my adobe account so I can reload it. where can I find the information?
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Jim harrington

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Posted 2 years ago

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log in to your adobe account, click on your name in the upper right hand corner and click on "Manage my account"
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It's not under the email address you've used to log in here. Is it possible it's under an email address you used prior? James, is correct, you should be able to log into and retrieve your serial # if you can remember which email address you registered it to.
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Pamela Messerall

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me too, having problems find the serial # Been a long time, and a new Comp. probable new email address too. Is there a phone # for Adobe. I'll call them!!!!