my PC crashed and it had to be reset to factory settings. I purchased a CS5 download a few years back and I am trying to find the record of the purchase in my adobe account so I can reload it. where can I find the information?
It's not under the gmail.com email address you've used to log in here. Is it possible it's under an email address you used prior? James, is correct, you should be able to log into Adobe.com and retrieve your serial # if you can remember which email address you registered it to.