lost all my pictures and preset because I upgrade the app

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  • Problem
  • Updated 10 months ago
Please help
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mery

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  • frustrated

Posted 10 months ago

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Jerry Syder

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When you say you upgraded the app - can you give us a bit more info? You upgraded from what version to what version? I'm guessing from Lightroom Classic to Lightroom(Desktop)? Screenshots of what you're seeing/ not seeing may help as well.
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Carlos Cardona

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Mac or Windows?
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Rikk Flohr, Official Rep

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With the Lightroom mobile app, the most common cause of losing presets and photos is that you've logged in with a different Adobe ID than you'd used previously. Double check that the Adobe ID you've used to log in recently is the same ID you used before the update. 
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Ruurd van Dijk

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And why do you think your lost all your images? Lightroom (especially Classic) leaves them where they are. So... Knowing what you'r doing??