lost all my pictures and preset because I upgrade the app

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  • Problem
  • Updated 2 months ago
Please help
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mery

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  • frustrated

Posted 2 months ago

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Photo of Jerry Syder

Jerry Syder

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When you say you upgraded the app - can you give us a bit more info? You upgraded from what version to what version? I'm guessing from Lightroom Classic to Lightroom(Desktop)? Screenshots of what you're seeing/ not seeing may help as well.
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Carlos Cardona

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Mac or Windows?
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Rikk Flohr, Official Rep

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With the Lightroom mobile app, the most common cause of losing presets and photos is that you've logged in with a different Adobe ID than you'd used previously. Double check that the Adobe ID you've used to log in recently is the same ID you used before the update. 
Photo of Ruurd van Dijk

Ruurd van Dijk

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And why do you think your lost all your images? Lightroom (especially Classic) leaves them where they are. So... Knowing what you'r doing??