lost all my pictures and preset because I upgrade the app

  • 1
  • Problem
  • Updated 9 months ago
Please help
Photo of mery


  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 9 months ago

  • 1
Photo of Jerry Syder

Jerry Syder

  • 499 Posts
  • 227 Reply Likes
When you say you upgraded the app - can you give us a bit more info? You upgraded from what version to what version? I'm guessing from Lightroom Classic to Lightroom(Desktop)? Screenshots of what you're seeing/ not seeing may help as well.
Photo of Carlos Cardona

Carlos Cardona

  • 777 Posts
  • 149 Reply Likes
Mac or Windows?
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7541 Posts
  • 1728 Reply Likes
With the Lightroom mobile app, the most common cause of losing presets and photos is that you've logged in with a different Adobe ID than you'd used previously. Double check that the Adobe ID you've used to log in recently is the same ID you used before the update. 
Photo of Ruurd van Dijk

Ruurd van Dijk

  • 60 Posts
  • 15 Reply Likes
And why do you think your lost all your images? Lightroom (especially Classic) leaves them where they are. So... Knowing what you'r doing??