Losing red in PSCC on Epson 2880

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  • Updated 3 years ago
Calibrated screen. Soft proof file. Have tried generic and custom profiles. Rechecked all color management settings. Ran test color patches that show printer is not the problem.
But prints lack red !
Only thing I find that doesn't seem right is in print module, it says correct paper but generic icc profile even when I've entered custom profile.
Any help is much appreciated.
Richard
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Richard Waller

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Posted 3 years ago

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Chris Cox

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Where are you seeing a generic ICC profile: in Photoshop, or in the printer driver?

Make sure Photoshop is managing color, and the printer color controls are disabled.
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Richard Waller

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Chris,
Thank you for responding.
I got the ICC profile from the drop down list when I went to 'View' to begin the soft proof.
When I clicked "Print' and the print module opened I entered PS to handle color. Then entered either custom or the generic Epson profile.
Then went to 'Print Settings' and entered paper. Saw that printer color was greyed out.
Lastly, looked at advanced settings and saw the proper designated paper, but saw the generic ICC profile EVEN if the custom one was chosen back on the first page.
Is it possible I double profiled ? If so, exactly where did I go wrong ?
And why red of all the possible colors?
Thank you again.
Richard
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Chris Cox

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But Soft Proofing has little to do with your printing, and you can choose any profile in the soft proofing setup.

In the Photoshop print dialog, you need to select the profile that matches your printer model and paper type.
In the Epson dialog, the color choices should be disabled (as you saw), but you also need to set the correct paper type that you have loaded in the printer.
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Richard Waller

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As far as I know, I've done all that.
Is it possible there's a mistake in PSCC that occurred when I downloaded it ?
And what do you make of the same generic ICC profile showing in 'Advanced Printer Settings' no matter what profile I put on the opening printer page ?
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Chris Cox

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No, a corrupt download would most likely fail to launch, or just crash.

If you have the right profile selected in Photoshop, then the printer color controls should be disabled -- and what they show doesn't matter.
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Richard Waller

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Chris,
Thank you again.
I'm completely stumped.
Any and every suggestion you might have would be most appreciated.
I'm not a beginner. For the past 2 years I've been able to print on an Epson Artisan 50 with good results.
And I've used PS for 8 years.
Richard
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Chris Cox

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At this point, I don't know. It could be a messed up driver, a bad OS profile cache, or something we haven't seen before.

Do make sure you check Epson's website for updated drivers.
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Richard Waller

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Chris,
How do you check for the possibility of a messed up driver or bad profile catch ?
Should I contact Apple ?
Thanks again.
Richard
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Chris Cox

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For the driver - get the update from the printer vendor.

For the cache - search for methods to clear the OS profile cache, and use them.