Losing my connection to the Creative Cloud

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  • Question
  • Updated 1 year ago
  • (Edited)
About once a week when I start either Lightroom or Photoshop (or any other Adobe product, really) I will be notified that I am starting my trial. This necessitates going to the Creative Cloud Application Manager and signing out and signing back in again in order to get things going again because everything is paid and up-to-date. Is there any reason for this seeming anomaly? I'm using Windows 10, Lightroom CC 2015.10, and Photoshop and Camera Raw are both up to date.
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James Hess

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Posted 1 year ago

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Ronald Byram

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I have the same issue. Just happened yesterday. about two weeks since I had to do it again after calling support. Not sure if its a WIndows 10 update doing this?
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Rosa

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I've had to go into the Creative Cloud Application and sign out and sign in again to rid the message that I am starting my trial. I've noticed that this has only happened since the last Photoshop CC 2017.1.1 release and it's happening nearly every time I fire up my PC. I've not had this problem before and I had the latest Window's Creators Update before the latest PS CC 2017.1.1 release.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did all three of you recently update to Windows Creator Edition? I suspect the update to Windows has changed the permissions for the licensing files such that they don't get saved properly.
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James Hess

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No. I am using Windows Home Premium.
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Rosa

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Yes I did Jeffrey, but I had my Windows Creators update quite early, when they first released it. I've not had Photoshop saying I'm starting a trial version until I updated PS the other day. Then almost every time I start PS I have to log in and then click check for updates on the Creative Cloud App before the message goes away.