Photoshop CC 2015: Freezing on iMac (10.11)

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
I have a Model Name: iMac Model Identifier: iMac 17.1 Processor Name: Intel Core i5 Processor Speed: 3.2 GHz Number of Processors: 1 Total Number of cores 4 L2 cache (per core): 256 KB L3 cache: 6 MB Memory: 8 GB version of the boot ROM: IM171.0105.B05 SMC version (system): 2.33f10
And Adobe Photoshop version 2015.1 CC. The problem that arises is that I am working and photoshop crashes and I lose all the work and can not recover.
Photo of Sergio Pezzutti

Sergio Pezzutti

  • 6 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 838 Reply Likes
What does the long, detailed crash report say?
Photo of Sergio Pezzutti

Sergio Pezzutti

  • 6 Posts
  • 0 Reply Likes
No crash report The problem occurs very often and I have to force to quit PS
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 838 Reply Likes
Then you didn't crash, it just hung/froze.
Freezes and crashes are very different behaviors.

What OS version are you using?
When exactly is Photoshop freezing? What are you doing at that time?
Can you sample Photoshop from the Activity Monitor while it is frozen?
Photo of Sergio Pezzutti

Sergio Pezzutti

  • 6 Posts
  • 0 Reply Likes
Sorry, my English is not good.

I am using OSX version 10.11.2 El Capitan. Processor 3.2 GHz Intel Core i5, 8 GB Memory DDR3 1867 MHz. PS freezes when I'm using adjustment layer pencil and brush preset.
I can't sample Photoshop from the Activity Monitor while it is frozen
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 838 Reply Likes
Try this guide on how to sample a process from the activity monitor: https://support.omnigroup.com/sample-...
Photo of Sergio Pezzutti

Sergio Pezzutti

  • 6 Posts
  • 0 Reply Likes
These are the values of monitor activities: Photoshop CPU101.9,
Memory 1.58 GB,
Energia101.3,
Disco 1.04 GB
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 838 Reply Likes
See the guide for how to take a sample of the frozen process, so we can see where it is frozen.
Photo of Sergio Pezzutti

Sergio Pezzutti

  • 6 Posts
  • 0 Reply Likes
/Users/sergiopezzutti/Documents/Muestra de Photoshop CC.txt
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 838 Reply Likes
We can't see a document on your hard disk - you have to paste it here, or upload it to a server somewhere (preferably zipped) and paste the link here.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 838 Reply Likes
Odd, that doesn't show Photoshop frozen at all - it is very busy responding to events, redrawing UI, drawing document changes, etc. as if it were quite busy.