Looks one way in Photoshop CS5 but are missing layers when I upload it to dropbox and/or view the file in Acrobat Reader

  • 1
  • Problem
  • Updated 1 year ago
Hi I've repeatedly tried to upload (2) .pdf files that looks one way on my computer in Photoshop CS5 but are missing layers when I upload it to dropbox and/or view the file in Acrobat Reader.  All the apps say their software is up to date.  I don't understand, this doesn't make sense.
Photo of Kricket

Kricket

  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 1 year ago

  • 1
Photo of Opie

Opie

  • 21 Posts
  • 3 Reply Likes
how do you move the images to to DropBox? are using export in lightroom? if so can you provide me with thowes setting so i can see if i can mimic the problem and see if i can see a solution? 
i'm guessing that something in the export settings is flating the images, and i am fairly sure there is a way to stop it. 
if your saving them as a *.pdf then PS Should not be flating as it saves, but who knows lol. lets start with LR.

Sorry about my spelling, im vary dislexic
Photo of Kricket

Kricket

  • 4 Posts
  • 0 Reply Likes
not using lightbox, just going direct through dropbox website login.
Photo of Opie

Opie

  • 21 Posts
  • 3 Reply Likes
ammmm i know its not this easy but

Photo of Kricket

Kricket

  • 4 Posts
  • 0 Reply Likes
yes layers are selected i even went so far as to select all layers before i saved in case that was a difference.  whats weird is if i open in photoshop the file is normal its only when open in acrobat reader that it changes and thats what viewer dropbox uses too...hoping someone will respond on that forum too
Photo of David

David, Official Rep

  • 2800 Posts
  • 387 Reply Likes
Howdy Kricket,

Want to send me links to both the PDF and the PSD, so I can see what I can come up with?  My email is David <dot> Mohr <at> Adobe <dot> com.

Thanks,
David
Photo of Kricket

Kricket

  • 4 Posts
  • 0 Reply Likes
I was able to resolve the issue by flattening it before saving it...