Lightroom: Lock on the Crop & Straighten tool doesn't remain locked

  • 1
  • Problem
  • Updated 3 months ago
  • (Edited)
Steps to reproduce:

1. Open Lightroom in the Develop mode.

2. Open Crop & Straighten tool. Check that the look is locked.

3. Resize area and look to the lock icon on the tool panel. (Select "Original" aspect ratio if it became "Custom" after resize.)

4. Select different image that you haven't edit before.


5. Resize area and look to the lock icon on the tool panel.

6. Continue editing images and repeat steps 4 and 5 many times during your work.

Should be: The lock icon must remain locked on the steps 3, 5 and so on.


Actual result: After you install Lightroom the lock icon is unlocked on the steps 3 and 5. But when editing images for a long time it stops unlocking automatically at some moment (the step 6). And then the lock icon remains locked even on the steps 3 and 5 if repeat them. You can even restart Lightroom but lock icon will remain locked on the steps 3 and 5! If you continue editing images it starts unlocking automatically again. Behavior changes and remains for some time.

Because the description of the issue is complicated you can ask me for any additional information. Please read it carefully to understand!
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Dmitry

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  • very nasty issue!

Posted 11 months ago

  • 1
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Johan Elzenga, Champion

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garima aggarwal, Employee

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Hi,

Thanks for reporting but I am not able to reproduce the issue. It would be helpful if you could share the video please.

Thanks,
Garima
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Dmitry

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Several years passed but the issue still hasn't been fixed. It's VERY inconvenient and annoying.
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Dmitry

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Description of the issue again: when you change cropping area and then trigger lock it must remain in the same state (locked or unlocked) for the next image. But it DOES NOT.
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Dmitry

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I saw the issue 10,000 times. I think EVERY user has exactly the same issue and see it many times. But they just can't find this thread to click on the "Me Too" button. Or even don't search for it at all. But they still experience the issue. Every one of them.
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Dmitry

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> Description of the issue again: when you change cropping area and then trigger lock it must remain in the same state (locked or unlocked) for the next image. But it DOES NOT.

Sometimes it does. That's why I recommended to install fresh copy of the Lightroom on the original post and provided more complicated steps initially.

Sorry for some grammar errors on the original post but I think you can fully understand the issue from it.
(Edited)
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Greg Kuhnen

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Dmitry - I was curious about this, we've both been posting (and in agreement) on an unrelated HEIC thread.

For what it's worth, I can't reproduce this either. On my system (MacOS High Sierra, LR Classic 7.2) when the images are unedited (specfically uncropped) then steps 3, 4, 5, 6 do not alter the lock status. If I move to an images with a different, preexisting crop, the lock is unlocked. That behavior seems reasonable to me.

When someone on a support team says they cannot reproduce something, they're generally very receptive to additional help, screenshots, etc. Bug reports that are reproducable are gold to a development team - they give an exact, verifiable issue that the developers can fix and the QA team can add to their test library.
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Dmitry

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Did you try to uninstall and install Lightroom again before trying to reproduce the issue? By default it should be unlocked. Then in some point it becomes locked. Then in any moment it can change again.

There is little logic it this. But I think, I found it. If you change locked/unlocked status on the image without changing cropping area, then the same state (locked/unlocked) will be on any image after changing cropping area.

Personally, I want to see only locked state for new images (until user change it). But also it would be good enough to save any state (unlocked or locked) for new images based on the last state selected by the user.
(Edited)
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Greg Kuhnen

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I did not uninstall and reinstall Lightroom to try to reproduce your issue. I'm a customer, just like you.

You gave your opinion that user has the issue, but I hadn't personally experienced it, so I just ran a personal test to see if I could give the support team an independent data point.
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Dmitry

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You just don't have it right now. Follow the following steps and you will have it starting from that moment:

1. Select an image.
2. Change cropping state to unlocked.
3. Confirm changes clicking on the button.
4. Select another image.
5. Change cropping area.

Now you will see that locked state will automatically change to unlocked. It restores the state from the step 2.
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Dmitry

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But what's important, it does NOT restore the state from the previous image if user also changed cropping area on the step 2 (not only locked/unlocked status). It's very ill behavior.
(Edited)