login error on export from elements 11

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  • Updated 5 years ago
When I go to export photos it asks for my adobe login name and password which I add and I get a message that said the network connection failed. I know I have the correct name and password because it works on this site. Any ideas?
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Kenneth Coutant

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Posted 5 years ago

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Scott V, Employee

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Kennenth,
Are you exporting images to Adobe Revel? If so, you will need to enter your Adobe ID and password to upload images to Revel. You would need to make sure that you are connected to the internet. You should be logging in with the same log in and password that you used for Photoshop.com
If you need to reset your password you that at the following link.
https://www.adobe.com/account/sign-in...

I did see that you have about 1063 images that were migrated to Revel from Photoshop.com. You might still have other media files in your Photoshop.com account as only jpg files were transferred to Revel

Please do the following to download your media files from your account.
1. Install the Adobe Air application http://get.adobe.com/air/
2. Click on this link to install the Adobe Media Down loader
http://www.photoshop.com/misc/members...

Let me know if you still have log in issues.
Scott
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Kenneth Coutant

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I am trying to export to Revel and I am connected to the internet since Elements is on my desktop at work. I am able to log on to adobe at the link you provided, but when I use the same login name and password in elements when I try to upload I get a network error not connected to the internet????