Lightroom CC: Login to Lightroom Mobile on MacOS not possible

  • 1
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
I just bought an new MacBook and installed Photoshop and Lightroom (CC) via the CC app. I checked for updates of both CC applications (Lightroom version CC 2015 [1014445]) and also MacOS (Sierra 10.12.6). In my profile on the Adobe ID website the new MacBook is listed as the only active device - I deactivated the Windows device. But when I try to login to Lightroom Mobile in the Lightroom app in MacOS, nothing happens - no login screen, nothing. I also tried to logoff and -on in Lightroom and the CC App, nothing changed.
Another strange behavior is that the dehaze function is missing in my installation of Lightroom on the Mac. Might there be a connection between these two problems?

Please help, I am really frustrated after my first days with my new MacBook :-(
Photo of Katja Seidel

Katja Seidel

  • 5 Posts
  • 1 Reply Like
  • frustrated

Posted 9 months ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 3170 Posts
  • 518 Reply Likes
Dehaze wasn't added until CC2015.1. The current version is CC2015.12 - you can download a patch file that will update you at this page if the automated update isn't functioning for you: http://trials3.adobe.com/AdobeProducts/LTRM/6/osx10/Lightroom_6_LS11.dmg?PID=2159997
Photo of Arjun Haarith

Arjun Haarith, Employee

  • 80 Posts
  • 22 Reply Likes
Hi Katja, 
Yes sync does not work since the version you are using is CC 2015 (FYI, it does not work for all versions lesser than CC 2015.7). Please update to the latest build.
Thanks,
Arjun
Photo of Mohit Goyal

Mohit Goyal, Technical Support Consultant

  • 8 Posts
  • 2 Reply Likes
Hi Katja,
Please refer the below download link for Lightroom CC 2015.12 update.
Mac: http://swupdl.adobe.com/updates/oobe/aam20/mac/AdobeLightroom-6.0/6.12/setup.dmg
Once you finish updating, open Lightroom go to Help menu>About Adobe Photoshop Lightroom CC and it should show you the exact of Lightroom you are using. 
Thanks,
Mohit
Photo of Katja Seidel

Katja Seidel

  • 5 Posts
  • 1 Reply Like
Hi, thanks for the hints and the link. I downloaded the package and tried to install it. Unfortunately it says this update is not applicable for my version :-( The link looks like an update for Lightroom 6 instead of Lightroom CC... might this be the problem? 
Thanks!
Katja
Photo of Melissa Rios

Melissa Rios, Lightroom Support Product Manager

  • 104 Posts
  • 25 Reply Likes
Katja,

What happens if you try the link in Rikk's initial response? Does the same thing happen?

Edit: Whoops, saw that it doesn't work for you. Do you have the Creative Cloud icon in your Mac's menu bar? If so, click that. This is the Creative Cloud app. Then select the gear icon and select "Check for App Updates". If you still don't see any update, please try signing out of the Creative Cloud app and re-signing in.

Let us know,
Melissa

(Edited)
Photo of Katja Seidel

Katja Seidel

  • 5 Posts
  • 1 Reply Like
Melissa, after you post I tried again to click the initial link from Rikk - and today it worked, no more access denied warning! So I could download the .dmg and installed it. It didn't change anything right after the installation, but then the CC app finally informed me about the update to 2015.16 (before it always said my Lightroom is up-to-date although it wasn't)! Now everything is working fine :-) Thank you all for your help and your patience!!