Login fails on Safari, multi platform

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  • Question
  • Updated 7 days ago
Hi,

I’m unable to login on this forum using Safari, on either macOS, iPad and iPhone. No worrries using Safari. I’m I the only one?
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Antoine Hlmn

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Posted 3 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Temporarily disable "Prevent Cross-Site Tracking" under Preferences > Privacy... in Safari when signing in to the site, then re-enable it.
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Antoine Hlmn

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Thanks! It worked!
... but only once. Is this a known issue?
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Johan Elzenga, Champion

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Yes. If it wasn’t a known issue, then Jeffrey would not have been able to give you that answer...
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Antoine Hlmn

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My underlying question was: is it being worked on and can we expect a fix ?
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Antoine Hlmn

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Can a mod change this into problem, please?
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Johan Elzenga, Champion

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I don't think there is much that Adobe can do about this. This forum runs on 'getsatisfaction.com' and that is why the login procedure via adobe.com requires cross site tracking.
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Antoine Hlmn

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It is still a « problem ». This is by far not the only forum or site I use and yet it’s the ONLY one having this kind of issue. For a company like Adobe claming de become « cloud centric », I’m sure they can do better.
An in the end, I don’t care what the reason behind the problem is, it just doesn’t work as expected, so it should be handled as a problem.
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Johan Elzenga, Champion

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I'm not sure what being 'cloud-centric' has to do with this. I think the problem is that Apple does not allow exceptions in Safari when you disable cross site tracking. 
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Antoine Hlmn

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Well it’s kind of irony a software provider failing to deliver a properly working forum.

Oh right, Apple makes a browser that’s not vastly used, so if there is an issue with ONE website, it MUST be the browsers fault and not that very one site.
And even if het getsatisfaction has an issue with a browser, THEY should get in touch with the editor to fix their issue. Son again, it should be changed to problem et not question.
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Philip King

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It’s a royal PITA. I don't use any other web sites which require me to disable a security feature in order to log in.
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Antoine Hlmn

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Thank you!
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Andre Schneider

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This reply was created from a merged topic originally titled Can't sign in on Photoshop Forum. I get the "You have successfully signed in" win....

That's basically it. I try to sign in, I get the "You successfully signed in. You may now close this window", but when I close the window I'm still not logged in.

Happens on Safari and on Firefox on my MacPro and on Safari on my MacBook Pro. The only browser that it works right now is Firefox on the MacBook Pro (and I'm not sure, because I haven't had to log in in a while on the MacBook Pro. Pretty annoying.
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Andre Schneider

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Cross site tracking is something absolutely undesired, that's why Apple has a checkmark to prevent it. I understand that the way Adobe is using it is not trying to sneak upon us and follow our every move on the internet (or maybe it is, I don't know), but Adobe should understand that it's a problem on the login system and not on the "prevent cross site tracking" system...