I have Elements 9 which I installed several months ago and today tried to use. Today it did not accept my password so I reset. From the link in the email was able to go into the program and import photos. I left the program and then from my screen selected Elements 9 and it did not like my new or old password so don't know how to get in other than go through an old email at this point. I am a new to this. Feels like I must have 2 Elements 9 programs and only one is good.