Photoshop Elements: having trouble logging in

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  • Updated 6 years ago
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I have Elements 9 which I installed several months ago and today tried to use. Today it did not accept my password so I reset. From the link in the email was able to go into the program and import photos. I left the program and then from my screen selected Elements 9 and it did not like my new or old password so don't know how to get in other than go through an old email at this point. I am a new to this. Feels like I must have 2 Elements 9 programs and only one is good.
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Pearl Lee

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried logging out completely, quitting Elements, re-luanch Elements and log in with your username and reset password?
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Pearl Lee

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Hi Jeffrey,
I looked again. On my computer I can select the lcon and work with Elements 9 When I do this am I connecting to the internet?

I can go my favorites and select My Photoshop.com which I see is my personal homepage for Photoshop. Here I have other some different photos saved. So that is why I am not sure which program is the one I should be using? Is one a trial and not fully functional and will disappear after a certain amount of time? This is the one that has 700 Mb left unless I purchase memory space.

Which Elements 9 should I be using?

Thanks