Locked out of Photoshop after Membership paid (failed to sign in)

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  • Updated 5 years ago
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  • (Edited)
Why can't I use my Photoshop CS6 when my monthly membership hits on a Friday and there is a holiday on a Monday. Illustrator and Dreamweaver acknowledges my membership & login but Photoshop doesn't? Why?? I am losing a entire day of productivity because of problem with Adobe's accounting system. It asks me to purchase a subscription 2 days after I got a notification that my membership has been paid. How can I work around this as it is the second time this year it has occurred?
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Stacey LaPlante

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  • frustrated

Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or windows? Have you installed the updates? Have you selected [License this Software...] and Sign-in?
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Stacey LaPlante

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Thanks Jeffery!
Windows user..that worked. Not intuitive to select License this Software to get to Sign-in. I was using the software all day yesterday without a problem.