Lightroom mobile 3.3.1 (iOS): Unable to switch between jpeg and DNG. Also, I can't choose to take photos in HDR-mode

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  • Updated 4 months ago
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GuysI updated LL for mobile to version 3.3.1. from 11.July 2018. Now I miss the possibility to switch between jpeg and DNG. Also I can't choose to take photos in HDR-mode. Does anyone have the same problem or know what do do?
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Biggi

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Posted 4 months ago

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RFP

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Works for me.
iPhone 8+ 

I'm having issues with the response time of healing brushes. 
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Rikk Flohr, Official Rep

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I just checked on a Samsung Galaxy Note 8 and I can switch between DNG & JPG (top center) and between Auto/Pro/HDR (bottom left). Perhaps you could post a screen grab of your phone showing the options you see?
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RFP

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Check and make sure you have not been signed out of your Lightroom account!
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Biggi

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Biggi

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I-Phone 6 plus, IOS 11.4.1. 
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Biggi

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Hey guys, thanks for your reply. Signed in or out of Lightroom doesn't make a difference, there is no possibility to choose DNG or HDR. I chatted with Adobe and was told to install the app once again, but that didn't work either
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Biggi

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I mean, new install didn't help to solve the problem
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Rikk Flohr, Official Rep

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From: https://helpx.adobe.com/mobile-apps/help/lightroom-mobile-faq.html

(iOS)

Beginning with version 2.7, Adobe Photoshop Lightroom CC for mobile (iOS) supports HDR capture mode on any iPhone or iPad device that has at least a 12-megapixel camera, running at iOS 10.0 or newer.

(Android)

Beginning with version 2.3, Adobe Photoshop Lightroom CC for mobile (Android) currently supports HDR mode only on Samsung S7, Samsung S7 Edge, Google Pixel, and Google Pixel XL mobile devices.

The iPhone 6 plus has an 8 MP camera and doesn't meet the minimum requirements for HDR 
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Biggi

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Great, thanks a lot. That must be the reason for the problem!