Photoshop: Liquify Filter in CS6 not working on my machine (bug in ATI video card drivers)

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  • Updated 3 years ago
  • (Edited)
Brand new CS6 on a large, current iMac. The Liquify filter has been great for me in all previous versions CS3 on. But it simply DOES NOT WORK in CS6. I creates strange light boxes as random artifacts in any layer I try to filter.
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Kim Rubin

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Posted 6 years ago

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Chris Cox

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Which OS version?
Which machine?
Which GPU?
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Paul Trotter

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There seems to be a few problems with the liquify filter. I am running cs6 on my Windows 7 machine with an ATI 5650 graphics card and the only way I can get liquify to work is to disable photoshop fro using the graphics processor. Previous versions have all worked well. Very disappointing...
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george pfaff

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10-06 has the problem with the liquify filter been corrected
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Kim Rubin

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10-06 what? Do you mean Mac OS? Nope. Not a bit. Lion was bad. Mountain Lion was better, but still fails regularly. Also, there are other serious bugs in CS6. The cursor regularly disappears. You have to go to Finder and back to restore the cursor. Lasso fails regularly by just not selecting anything. May be problem with Mac OS, except that CS3 still works properly.
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Roberto Angelone

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Even The buttons dissapear on my machine & I always had the same OS. Why is this tool/ filter dependant on other unrelated technicalities?
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Chris Cox

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This topic is about an issue with Photoshop CS6 and previous MacOS versions, about 3 years ago. Since that time, Adobe has worked around some of the OS bugs and fixed known issues, and Apple has fixed some of the OS bugs.

All applications and plugins are dependent on the OS working correctly. When the OS has a bug, applications can sometimes work around it, and sometimes have to wait for the OS vendor to fix it.
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Kim Rubin

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Mac El Cap OS now allows the Liquify Filter to work better. However this OS introduced a serious problem -- you cannot use the Wacom tablet and the keyboard at the same time. Also, selecting tools has about a 3-second delay.
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Kim Rubin

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OX 10.6.8
2.8 GHZ Intel I7 core, 16 GB RAM
ATI Radion HD 4850
Process was: (a) rectangular cut and paste; (b) erase with large eraser outer area of rectangle; (c) liquify modify remaining portion. Error is in rectangular artifacts in Z-axis (mask).

You can easily see this in attached. JPG instead of PSD due to file size requirement. Thank you.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Kim, for your issue, can you try setting your Advanced gnu settings to "Basic."

http://helpx.adobe.com/photoshop/kb/p...
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Kim Rubin

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Indeed, setting to "Basic" seems to fix the problem. I am afraid I may lose all of the speed advantages of cs6, however, ...

Thanks for the (temporary) work around.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi, using Basic shouldn't affect performance.
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Kim Rubin

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I purchased and installed Lion, per your recommendation. Not only did this break a huge number of apps (including your own CS6 !), but it did not at all fix the problem. So I am out $40, plus another $150 to buy other new apps I don't need or want, plus 7 hours of install and update time. Bottom line: CS6 STILL doesn't work properly unless GPU mode is altered.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Kim, I thought this was solved per my guidance to changed the Advanced GPU setting. I never suggested an OS upgrade.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Kim, It may help if we can could see your Photoshop System Info so we can see all your settings. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Kim Rubin

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Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Mac OS 10.6.8
System architecture: Intel CPU Family:6, Model:30, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2800 MHz
Built-in memory: 16384 MB
Free memory: 10262 MB
Memory available to Photoshop: 15536 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 ATI-1.6.36
OpenCL Version:
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 4850 OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
Video Renderer ID: 16914951
Video Card Memory: 494 MB
Video Rect Texture Size: 8192
Serial number: 95479501088392281104
Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:
Photoshop scratch has async I/O enabled
Scratch volume(s):
K5, 465.3G, 195.0G free
Macintosh HD, 931.2G, 205.2G free
Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:
Additional Plug-ins folder: not set

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AlignmentLib.framework xcode 1.0.0.1
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Cg.framework NVIDIA Cg
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dvacore.framework dvacore 6.0.0.0
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dvatransport.framework dvatransport 6.0.0.0
dvaunittesting.framework dvaunittesting 6.0.0.0
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filter_graph.framework AdobeAIF 3.0.00 62.490293
hydra_filters.framework AdobeAIF 3.0.00 62.490293
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
image_flow.framework AdobeAIF 3.0.00 62.490293
image_runtime.framework AdobeAIF 3.0.00 62.490293
LogSession.framework LogSession 2.1.2.1652
mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"
wrservices.framework

Required plug-ins:

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Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc. All rights reserved. - from the file “AdobeADM.bundle”
Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 7.0 (308), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 13.0 20120315.r.428 2012/03/15:21:00:00 ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00 ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00 © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 13.0 20120315.r.428 2012/03/15:21:00:00 ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 13.0 20120315.r.428 2012/03/15:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
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Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
MMXCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 13.0 20120315.r.428 2012/03/15:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
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Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 13.0 20120315.r.428 2012/03/15:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 13.0 20120315.r.428 2012/03/15:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
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Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
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Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
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howard kaufman

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Why does this problem not have an answer? If the problem is AMD radeon ATI 3000, why no specific answer. If the current driver needs to be removed. How do you do that? If the it needs a new driver, how do you install it. Yes there are still some stupid people using complicated programs.
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Chris Cox

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The problem was answered: it was a bug in the video card driver, which can be solved by updating the driver (back then you had to roll back the driver, but they have fixed the bug since), disabling GPU usage in Liquify, or setting the GPU usage mode to "Basic".
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Kim Rubin

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This is absolutely not the answer. Apple has an agreement with the chip vendor prohibiting the chip vendor from directly distribution drivers. The chip vendor says that it is necessary to wait for, or pay for, an updated MAC OS. However, Apple did not update the driver in MAC OS updates, and refuses to support either the hardware or the software under their 3-year user maintenance agreement.
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Chris Cox

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But is still the answer. If you cannot update the video card driver on MacOS, or get an OS update that includes the bug fix, then you will need to disable GPU support in Liquify or set the GPU display mode to Basic to avoid the video driver bug.
If you are unhappy about not being able to update video card drivers on MacOS - please let Apple know about that.
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Kim Rubin

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Well, disabling GPU support and running Photoshop in "Basic" mode was exactly Apple's "fix." Why am I paying $3000 for a computer that is then set to run in crippled performance mode ??

As for "telling Apple I am unhappy," how exactly do I do that? Apple has absolutely no provision to do that. I talked to the most senior Mac person in Palo Alto, and he refused to even create a problem report, even though he had my hardware in front of him and could see it didn't work properly.
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Chris Cox

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Apple has forums, technical support lines, and even stores where you can tell people about problems in person. However, the store staff should have entered a bug report in RADAR (Apple's bug tracking system) at least.