I purchased Photoshop CS6 Extended from Office Depot. My husband is an educator and author so we can use the program for photoediting for the textbooks. I have obtained the necessary documentation showing his employment at SLU...however I cannot load the software because there is absolutely no product code with the software I purchased. I have my sales receipt for POP, and I tried for several hours today to get support either online or by phone. Neither were healful - especially the live chat. Very fruitless. I called the 800 number and left a callback number for a return call instead of being on hold for an extended time. I got the call back within 30 minutes - AND WAS PUT ON HOLD FOR ANOTHER 45! Absolutely ridiculous. I finally had to just hang up due to a prior appointment. Can someone help me get a product code - otherwise I just purchased a $250 coaster for my coffee table.