Lightroom 6.5: Not responding after changing photo selction or selecting different function (library, develop...)

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Lightroom repeatedly freezes (not responding) when selecting a different photo or function. It can only be closed by killing the lightroom.exe process in Windows Task Manager. I did apply the latest update but the issue still persists and makes using Lightromm impossible.

Here are the system details:

Lightroom version: 6.5 [ 1067055 ]
License: Perpetual
Operating system: Windows 7
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3,4 GHz
Built-in memory: 12164,2 MB
Real memory available to Lightroom: 12164,2 MB
Real memory used by Lightroom: 416,9 MB (3,4%)
Virtual memory used by Lightroom: 377,2 MB
Memory cache size: 57,9 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX,AVX2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1680x1050, 2) 1920x1200, 3) 1050x1680
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce 9600 GT/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0
Renderer: GeForce 9600 GT/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\apps\adobe\lightroom\Adobe Lightroom
Library Path: D:\data\programs\adobe\lightroom\catalogs\catalog\catalog-2.lrcat
Settings Folder: C:\Users\jtuemmer.INTERNAL\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Canon Tether Plugin
2) Facebook
3) Flickr
4) Leica Tether Plugin
5) Nikon Tether Plugin
6) Tree Mirror Export

Config.lua flags: None

Adapter #1: Vendor : 10de
    Device : 622
    Subsystem : 34881458
    Revision : a1
    Video Memory : 997
Adapter #2: Vendor : 8086
    Device : 412
    Subsystem : 85341043
    Revision : 6
    Video Memory : 40
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x102
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true
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Jochen Tümmers

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  • frustrated because I cannot use LR at all at the moment

Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you go to Preferences > Performance... and uncheck Use Graphics Processor and restart, are things more stable?
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avinash r, Employee

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I also see that the configuration shows as Windows 7 in the System info that you have posted.
Lightroom officially supports Windows 7 Service Pack 1 onwards as there are issues with the OS without SP1.(
Please upgrade to SP1 if you haven't.
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Jochen Tümmers

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Many thanks to both of you for replying so quickly to my posting. That was a really annoying issue and - althoug I am a quite technical person - could not see any obvious reason why this was happening. The change of the performance related options that Jeffrey suggested fixed the problem, i.e. I can at least work again with LR. I will look into the Windows 7 ServicePack 1 later too.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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In that case, you may likely need to update your video drivers. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you update your drivers, you can re-enable "Use Graphics Processor" - if that still has issues, the specific card you have may not be supported.