Lightroom: Photoshop.com plug-in stopped working (error 1)

  • 3
  • Problem
  • Updated 7 years ago
  • (Edited)
Suddenly, I can't upload photos to Photoshop. I reloaded the plug-in, but it still doesn't work. I get the following error message:

Plug-in error log for plug-in at: C:\Documents and Settings\SFielding\My Documents\Lightroom plug-ins\PhotoshopDotCom_lrplugin\PhotoshopDotCom.lrplugin

**** Error 1

An error occurred while attempting to retrieve comments from this service.
Photoshop.com API returned an error message (message Ticket specified has expired)
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Stephen Fielding

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Posted 7 years ago

  • 3
Photo of Rob Cole

Rob Cole

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If the plugin uses LrHttp for retrieving the comments, it could be related to the problem I'm having: http://feedback.photoshop.com/photosh...
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Charlie D, Official Rep

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I can't reproduce any issue myself, but let me suggest some troubleshooting...

In Lightroom Publishing Manager, does it help to log out of your Photoshop.com account, and log back in?

If that's no help, in Lightroom Plugin Manager, does it help when you disable/re-enable the plugin, or reload the plugin?
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Stephen Fielding

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No, to each question.
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Charlie D, Official Rep

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Have you tried removing it and re-installing it?