lightroomhelper.exe crashes attempting to access memory @ 0x0000000000000019

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  • Updated 2 weeks ago
Lightroom helper crashes when terminating lightroom.  This occurs on a Windows 10 PC that is fully up to date.
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Tim McDaniel

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Posted 3 weeks ago

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Rikk Flohr, Official Rep

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I am not finding any crash reports under this email address, Tim. Are you submitting the crash reports?
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Tim McDaniel

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I did not see an option for submitting a crash report when the crash reporting window popped up.  The problem occurs about 10-20% of the time when I terminate Lightroom. I'll pay closer attention next time
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Rikk Flohr, Official Rep

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A screen grab of the dialog would be most helpful!
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Tim McDaniel

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This is a different crash, but this one also occurs when closing lightroom on a windows PC.
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Rikk Flohr, Official Rep

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Tim,

I reviewed Adobe Crash Logs and still don't find any under Lightroom 3.2 or 3.3 - can you confirm you are using the email address you use at this forum and your Lightroom version number?
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Tim McDaniel

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I am logged into this page with the same email that my adobe account is associated with Remove Email Address.  The crash notification shown earlier in this thread is all that I get. As you can see, there is no option for uploading a crash.
(Edited)
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Rikk Flohr, Official Rep

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It looks like this is an OS-level crash. Without an Adobe Crash Log, I have no information to review? Is there a local crash dump created by Windows you can share? Have you tested memory?
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Tim McDaniel

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Found this in the event viewer.  I'm a software developer and this bug seems to possibly be a race condition that occurs when terminating lightroom.  As noted earlier, the error only occurs when exiting by clicking on the X, and only occurs about 10-20% of the time.  The system remains operational and lightroom can be restarted without issue.  I have not seen any files become corrupted.

As you suggested, I ran the full set of DELL diagnostics, and my laptop passed all of them, including the memory test.

- System

- Provider


[ Name] Application Error


- EventID 1000


[ Qualifiers] 0



Level 2


Task 100


Keywords 0x80000000000000

- TimeCreated


[ SystemTime] 2020-07-12T19:01:13.559311000Z



EventRecordID 22417


Channel Application


Computer DESKTOP-T7LGKOE


Security
- EventData


lightroomhelper.exe


3.3.0.0


5ee27371


ntdll.dll


10.0.18362.815


b29ecf52


c0000374


00000000000f9229


5cc


01d65875380982a2


C:\Program Files\Adobe\Adobe Lightroom CC\lightroomhelper.exe


C:\WINDOWS\SYSTEM32\ntdll.dll


6de5e961-8706-420b-a2da-56041a612bc7