Lightroom: Error 1935 Won't install on Windows 7

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  • Problem
  • Updated 4 years ago
  • (Edited)
Lightroom won't install on my Windows 2007 computer. These are my requests for support.
Tell me why the program doesn't install. Get your "schedule a call back" to work. Allow me to e-mail the error message I get when I try to install the program so you can e-mail instructions back. Get your chat line to work. Have a trouble shooting guide for Lightroom. Have a list of error messages on your support page and what to do about them. Have someway to troubleshoot installation for the weekend. YOUR SUPPORT METHODS ARE A FAILURE!!!
What do I do about "error 1935"m during installation?
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Doug Duncan

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  • frustrated

Posted 4 years ago

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Steve Sprengel, Champion

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What is Windows 2007? Are you installing Lightroom on Windows Server 2007, or do you mean Windows Vista? Is your operating system listed as one that is supported by the version of Lightroom that you're trying to install? What version of LR is it?

Have you tried the Adobe Support Advisor that can analyse the setup log files:
http://www.adobe.com/support/loganaly...

BTW, Googling for Error 1935 suggests that a background program is preventing the installer from working. This is not an Adobe error, but a Microsoft Installer error:
http://support.microsoft.com/kb/902330
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Jeffrey Tranberry, Chief Customer Advocate

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What is the best way to get help downloading, installing or activating my product?

http://feedback.photoshop.com/photosh...

I'd recommend using the install chat option: http://adobe.ly/DI_Install_Activation...
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Jeffrey Tranberry, Chief Customer Advocate

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These may help:

Error 1935 | Install | Acrobat, Adobe Reader | 8.1 and later | Windows: http://kb2.adobe.com/cps/403/kb403465...

Error 1935 | Assembly component Microsoft.VC80.CRT | Install | CS4, CS5, CS5.5 products | Windows: http://kb2.adobe.com/cps/403/kb403969...