Lightroom 4.2 crash on first launch, works second time on Win7

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  • Problem
  • Updated 6 years ago
  • (Edited)
This post ist related to LR 4.2 x64 running on a fast Windows 7 Home premium 64 Bit system with the latest available patches from Microsoft.

In some cases (4 of 10) LR is not starting when klicking on the desktop Icon. Doing this a second time it starts up and runs fine without any known issues.

In rare cases, when the system is not starting, an application Error window pops up and the following ist written in the Windows application log.
Any Ideas?

Protokollname: Application
Quelle: Application Error
Datum: 04.12.2012 20:52:30
Ereignis-ID: 1000
Aufgabenkategorie100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: SERAPIS
Beschreibung:
Name der fehlerhaften Anwendung: lightroom.exe, Version: 4.2.0.11, Zeitstempel: 0x505a0579
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7601.17725, Zeitstempel: 0x4ec4aa8e
Ausnahmecode: 0xc015000f
Fehleroffset: 0x000000000006fd5c
ID des fehlerhaften Prozesses: 0x838
Startzeit der fehlerhaften Anwendung: 0x01cdd258e33b9960
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.2\lightroom.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: 2283f24f-3e4c-11e2-b1f1-005056c00008
Ereignis-XML:

1000
2
100
0x80000000000000

29250
Application
SERAPIS

lightroom.exe
4.2.0.11
505a0579
ntdll.dll
6.1.7601.17725
4ec4aa8e
c015000f
000000000006fd5c
838
01cdd258e33b9960
C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.2\lightroom.exe
C:\Windows\SYSTEM32\ntdll.dll
2283f24f-3e4c-11e2-b1f1-005056c00008
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Klaus Weber

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  • unsure

Posted 6 years ago

  • 2
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Klaus Weber

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Just for information
a few members of the German DSLR-Forum are reporting the same scenarios!
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Klaus Weber

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For the 1st time today I noted an error without refering to ntdll instead it refers to a DLL in the LR directory structure.
Does it have someting to do with Harddrives in power save mode? For me it looks like the problems appears in most cases when a drive is in Powersave mode and needed by LR.

Protokollname: Application
Quelle: Application Error
Datum: 07.12.2012 22:11:09
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: SERAPIS
Beschreibung:
Name der fehlerhaften Anwendung: lightroom.exe, Version: 4.2.0.11, Zeitstempel: 0x505a0579
Name des fehlerhaften Moduls: AgKernel.dll, Version: 0.0.0.0, Zeitstempel: 0x505a02fa
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000003788b
ID des fehlerhaften Prozesses: 0x1720
Startzeit der fehlerhaften Anwendung: 0x01cdd4bf5fe94886
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.2\lightroom.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.2\AgKernel.dll
Berichtskennung: 9e6f2c1a-40b2-11e2-ad07-005056c00008
Ereignis-XML:

1000
2
100
0x80000000000000

29484
Application
SERAPIS

lightroom.exe
4.2.0.11
505a0579
AgKernel.dll
0.0.0.0
505a02fa
c0000005
000000000003788b
1720
01cdd4bf5fe94886
C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.2\lightroom.exe
C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.2\AgKernel.dll
9e6f2c1a-40b2-11e2-ad07-005056c00008
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daniel hennig

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I've got exact the same problem.
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Sam CoolMan

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Same issue here. "Agkernel.dll is missing" error. LR ended without starting.
Win XP, x86, SP3
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Chris Cox

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In that case you have a bad install -- you are missing parts of the application.