Lightroom 3.4 crashes - iMac

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  • Problem
  • Updated 6 years ago
  • (Edited)
Lightroom 3 refuses to open (Ligthroom quit unexpectedly) with OSX10.6.8 - I am not aware of any change on my computer which may have caused this - I looked for solutions in forums etc. but found nothing decisive in there.

Can you please advise and help me save dozens of hours of indexing - I assume such an apparently 'common' problem in the software may have triggered some procedure produced by Adobe people - or Lightroom users ?

Many thanks already !

Pierre-Henri
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Pierre-Henri Steyt

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Posted 7 years ago

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Chris Cox

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You mean it crashed? What does the crash report say?

Do you have the current version of Lightroom (3.6)?
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Pierre-Henri Steyt

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Hi Chris !

I uploaded a snapshot with the error alert, and below I'll copy/paste the report itself.

I did no upgrade since a while so I may not have the said version (seems I have 3.4) . Do you instruct me to upgrade now ?

Best regards

Pierre-Henri

********

Process: Adobe Lightroom 3 [1278]
Path: /Applications/Adobe Lightroom 3.app/Contents/MacOS/Adobe Lightroom 3
Identifier: com.adobe.Lightroom3
Version: Adobe Lightroom 3.4 (742960)
Code Type: X86-64 (Native)
Parent Process: launchd [250]

Date/Time: 2012-03-06 10:02:19.666 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 19714 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 4 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: C42F5588-9F17-48FC-96CF-73C0376D63B5

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
abort() called

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff863830b6 __kill + 10
1 libSystem.B.dylib 0x00007fff864239f6 abort + 83
2 libSystem.B.dylib 0x00007fff8633b195 free + 128
3 com.adobe.ag.substrate 0x0000000100179458 luaL_buffinit + 228
4 com.adobe.ag.substrate 0x000000011333527f lua_yield + 759
5 com.adobe.ag.substrate 0x00000001133394c7 lua_checkstack + 573
6 com.adobe.ag.substrate 0x000000011333989e lua_checkstack + 1556
7 com.adobe.ag.substrate 0x00000001133399bf lua_checkstack + 1845
8 com.adobe.ag.substrate 0x00000001133346e1 luaF_recfillpcbase + 6112
9 com.adobe.ag.substrate 0x0000000113334bc6 luaF_recfillpcbase + 7365
10 com.adobe.ag.substrate 0x000000011333c2a8 lua_call + 47
11 com.adobe.ag.substrate 0x000000011331c94e private_load_AgStringUtils + 23
12 com.adobe.ag.substrate 0x000000010018251b luaL_newstate + 3506
13 com.adobe.ag.substrate 0x000000010017bbb5 luaF_recfillpcbase + 7348
14 com.adobe.ag.substrate 0x00000001001799b1 luaL_buffinit + 1597
15 com.adobe.ag.substrate 0x000000010017d5e5 lua_yield + 5725
16 com.adobe.ag.substrate 0x000000010018507d lua_pcall + 283
17 com.adobe.ag.substrate 0x0000000100155c7d AgEnvironment_forgetToolkitEnvironment + 2077
18 com.adobe.ag.substrate 0x000000010018251b luaL_newstate + 3506
19 com.adobe.ag.substrate 0x000000010017b375 luaF_recfillpcbase + 5236
20 com.adobe.ag.substrate 0x000000010017bbc6 luaF_recfillpcbase + 7365
21 com.adobe.ag.substrate 0x00000001001799b1 luaL_buffinit + 1597
22 com.adobe.ag.substrate 0x000000010017d5e5 lua_yield + 5725
23 com.adobe.ag.substrate 0x000000010018507d lua_pcall + 283
24 com.adobe.ag.substrate 0x000000010014b6c1 AgLua_callChunkFromBuffer + 65
25 com.adobe.ag.substrate 0x000000010014fbf8 AgToolkit_setLookForAdjacentToolkits + 2278
26 com.adobe.ag.substrate 0x000000010014d9f5 AgLuaInternal_runScriptFromSubstrateLibrary + 124
27 com.adobe.ag.substrate 0x000000010014d0de AgLuaGlobalFunctions_init + 294
28 com.adobe.ag.substrate 0x000000010018251b luaL_newstate + 3506
29 com.adobe.ag.substrate 0x000000010017bbb5 luaF_recfillpcbase + 7348
30 com.adobe.ag.substrate 0x00000001001799b1 luaL_buffinit + 1597
31 com.adobe.ag.substrate 0x000000010017d5e5 lua_yield + 5725
32 com.adobe.ag.substrate 0x000000010017d693 lua_cpcall + 43
33 com.adobe.ag.substrate 0x000000010014bf14 AgLuaState_close + 192
34 com.adobe.ag.substrate 0x000000010014c49d AgLuaState_isMainUniverse + 201
35 com.adobe.ag.substrate 0x000000010014c54d AgLuaUniverse_getMain + 82
36 com.adobe.ag.substrate 0x000000010014cf26 AgTempLuaState_begin + 147
37 com.adobe.Lightroom3 0x0000000100007a5a AgVersion_init + 405
38 com.adobe.Lightroom3 0x0000000100007b5f AgVersion_init + 666
39 com.apple.AppKit 0x00007fff83987970 -[NSClassSwapper initWithCoder:] + 554
40 com.apple.Foundation 0x00007fff84329d83 _decodeObjectBinary + 2548
41 com.apple.Foundation 0x00007fff843291fd _decodeObject + 208
42 com.apple.AppKit 0x00007fff8391d238 -[NSMenuItem initWithCoder:] + 1793
43 com.apple.Foundation 0x00007fff84329d83 _decodeObjectBinary + 2548
44 com.apple.Foundation 0x00007fff843291fd _decodeObject + 208
45 com.apple.AppKit 0x00007fff839191e4 -[NSNibConnector initWithCoder:] + 406
46 com.apple.AppKit 0x00007fff8391ca46 -[NSNibControlConnector initWithCoder:] + 788
47 com.apple.Foundation 0x00007fff84329d83 _decodeObjectBinary + 2548
48 com.apple.Foundation 0x00007fff8432aa89 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1229
49 com.apple.Foundation 0x00007fff8432afc9 -[NSArray(NSArray) initWithCoder:] + 462
50 com.apple.Foundation 0x00007fff84329d83 _decodeObjectBinary + 2548
51 com.apple.Foundation 0x00007fff843291fd _decodeObject + 208
52 com.apple.AppKit 0x00007fff83918351 -[NSIBObjectData initWithCoder:] + 2046
53 com.apple.Foundation 0x00007fff84329d83 _decodeObjectBinary + 2548
54 com.apple.Foundation 0x00007fff843291fd _decodeObject + 208
55 com.apple.AppKit 0x00007fff83917a41 loadNib + 146
56 com.apple.AppKit 0x00007fff83916fa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 248
57 com.apple.AppKit 0x00007fff83916dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
58 com.apple.AppKit 0x00007fff8391435b NSApplicationMain + 279
59 com.adobe.Lightroom3 0x0000000100001fa9 main + 1147
60 com.adobe.Lightroom3 0x0000000100001b0c start + 52

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8634dc0a kevent + 10
1 libSystem.B.dylib 0x00007fff8634fadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff8634f7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8634f2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff8634ec08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff8634eaa5 start_wqthread + 13

Thread 2:
0 libSystem.B.dylib 0x00007fff8634ea2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8634ee3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8634eaa5 start_wqthread + 13

Thread 3:
0 libSystem.B.dylib 0x00007fff8634ea2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8634ee3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8634eaa5 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000002 rcx: 0x00007fff5fbfd898 rdx: 0x0000000000000000
rdi: 0x00000000000004fe rsi: 0x0000000000000006 rbp: 0x00007fff5fbfd8b0 rsp: 0x00007fff5fbfd898
r8: 0x0000000000000e03 r9: 0x0000000000000000 r10: 0x00007fff8637f0fa r11: 0x0000000000000206
r12: 0x00000001003a9000 r13: 0x0000000100366000 r14: 0x0000000000000000 r15: 0x00000001001a6f60
rip: 0x00007fff863830b6 rfl: 0x0000000000000206 cr2: 0x00000001003ef000

Binary Images:
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0x100025000 - 0x1000eaff7 +com.adobe.ag.ui views version 0.0.1d1 (???) /Applications/Adobe Lightroom 3.app/Contents/Frameworks/AgUI.framework/Versions/A/AgUI
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0x7fff87a7a000 - 0x7fff87a7dff7 libCoreVMClient.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff87bbb000 - 0x7fff87c1dfe7 com.apple.datadetectorscore 2.0 (80.7) /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x7fff87c42000 - 0x7fff87c69ff7 libJPEG.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
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0x7fff881f8000 - 0x7fff881fdfff libGFXShared.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff881fe000 - 0x7fff88201fff com.apple.help 1.3.2 (41.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x7fff88202000 - 0x7fff88233fff libGLImage.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff88234000 - 0x7fff882a0fe7 com.apple.CorePDF 1.4 (1.4) /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x7fff882a1000 - 0x7fff8835afff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) /usr/lib/libsqlite3.dylib
0x7fff8835b000 - 0x7fff8836fff7 com.apple.speech.synthesis.framework 3.10.35 (3.10.35) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff88370000 - 0x7fff883baff7 com.apple.Metadata 10.6.3 (507.15) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x7fff883bb000 - 0x7fff88404fef libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff88405000 - 0x7fff88739fef com.apple.CoreServices.CarbonCore 861.39 (861.39) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x7fff88746000 - 0x7fff88904ff7 com.apple.ImageIO.framework 3.0.5 (3.0.5) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
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0x7fff889d2000 - 0x7fff88a62fff com.apple.SearchKit 1.3.0 (1.3.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x7fff88a63000 - 0x7fff88b37fe7 com.apple.CFNetwork 454.12.4 (454.12.4) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
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0x7fff88b4a000 - 0x7fff88b9fff7 com.apple.framework.familycontrols 2.0.2 (2020) /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x7fff88ba0000 - 0x7fff88bf3ff7 com.apple.HIServices 1.8.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
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0x7fff88c40000 - 0x7fff88c43ff7 com.apple.securityhi 4.0 (36638) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
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0x7fff89e57000 - 0x7fff8a35dff7 com.apple.VideoToolbox 0.484.60 (484.60) /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff8a35e000 - 0x7fff8a36dfef com.apple.opengl 1.6.14 (1.6.14) /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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Becky Sowada, Adobe Employee

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When you try to launch Lightroom, what happens? Is there any error message? Try restarting your Mac, and see if that helps.
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Pierre-Henri Steyt

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The alert message depicted above appears. And - yes - the problem remains after having restarted the Mac, or switched to another users session.
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Becky Sowada, Adobe Employee

  • 508 Posts
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Try clearing your preferences file. The preferences file on Mac is the com.adobe.Lightroom3.plist file, located in [user name]/Library/Preferences. For testing purposes, don't trash it - just move it to a different location. It will be re-generated (to installed defaults) when you start Lightroom.
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Pierre-Henri Steyt

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... Just did so:

moved the files

com.adobe.Lightroom3.LSSharedFileList.plist
com.adobe.Lightroom3.plist
com.adobe.Lightroom3.plist.VgiKhQo

to another folder (1 level up) and restarted : same message appears
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Pierre-Henri Steyt

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Woudn't it help to analyse the report ?
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Chris Cox

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OK, that shows that you're on version 3.4, while the current version of Lightroom 3 is 3.6. Please install the updates.
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Pierre-Henri Steyt

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downloading now ...
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Pierre-Henri Steyt

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... Just installed

1° LR now opens without error message ...
2° and without all my pictures, collections and keywords

=> what's the next step to restore all this ?
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Pierre-Henri Steyt

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.. Shall I copy the saved com.adobe.Lightroom3.plist file back in the Preferences folder ?
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Becky Sowada, Adobe Employee

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When you removed your preferences file, Lightroom lost the path to the default catalog and started with a new empty one. You can try copying the preferences file back to its original location - quit Lightroom before doing this. Then, start Lightroom, and select your catalog in the File menu under Open Recent.
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Pierre-Henri Steyt

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Fixed - thanks !
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Leana Shlesinger

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Thanks a million!! You just fixed my problem too - "Lightroom quit unexpectedly" message and wont open up at all!

After 2 days of searching on google I finally came cross this solution. I didnt have to move my prefs file though. Just installed LR version 3.6
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user1181260

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Hi Guys, I have the same problem with LR 3.6 running on MBPro 10.6.8. It has same error message every couple of weeks or so on startup. My quickest solution is to reinstall the last 3.6 update each time.