Lightroom: print bug with HP driver and Winodows 7, 64 bit

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
Context: Using Lightroom 3.4.1. Upgraded from Windows XP to Windows 7 64bit pro (everything worked fine on XP). Using an HP z3200 44". Installed HP recommended driver for windows 7: PCL3 61.101.362.42 (I suspect that this problem may surface with other HP printers). Having problems that were already FIXED in EARLIER versions of Lightroom (1 or 2, not sure). Verified the problem on a CLEAN system install with just Lightroom and the HP driver. Other applications, such as Microsoft Word work ok with the Driver. Photoshop seems to be OK (other issues may be related -- see below).

BUG DESCRIPTION: Go to print module. Select photo, then "print..." (the template doesn't matter because normally one can override and set and any printer parameter in the driver's "preferences" ). ISSUE: no setting made in the printer's "preference" dialogue "sticks": if you close and reopen the dialogue you are back to the previous settings; if you go ahead and "print" your settings are ignored -- meaning they are also not passed on from the dialog to the driver.

Some print settings that one cannot do without: printer vs. application mange color, print color vs. B&W (grayscale), paper type, or show print preview. XP was fine, these settings (and others -- paper, paper size, etc.) all stored correctly by the template. In windows 7 the templates cannot set these parameters (or Lightroom tries but when the dialog opens they are not there...).

In all other applications: any setting made is persisted through (1) re-opening the dialog after closing (2) settings are sent to the printer.

Photoshop also seems OK. My settings stick -- I can print color, B&W, and most importantly -- the driver will open the HP print preview before printing (HP specific) which allows me to the color and layout before sending the job to the printer (critical in large format printing...). Note: (1) I did not yet fully test the 'printer vs. application' manage colors, and (2) Photoshop has another problem where the "preference" dialog cannot be opened more than once in a session unless the printer is set to be the default -- this may or may not be related...
Photo of Daniel Oppenheim

Daniel Oppenheim

  • 1 Post
  • 0 Reply Likes

Posted 7 years ago

  • 1

Be the first to post a reply!