Lightroom mobile: Installation/Registration Flaw

  • 2
  • Problem
  • Updated 4 years ago
  • (Edited)
The number of trial days left as associated with LR5 Mobile are still being reported, even though I initiated a CC subscription under the same Adobe ID to which my perpetual Adobe product licenses are associated. In addition to logging into Lightroom Mobile (desktop or iPad installations) with my present Adobe ID, I am also able to log in with my previous, but no longer used e-mail/licensing address. However, when logging in with my legacy e-mail address, a #1 is being added to the e-mail address string (i.e. xxxx1@domain.com). Uninstalling/re-installing perpetual or CC versions of LR5.4 does not resolve this problem.
Photo of Eric Smith

Eric Smith

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  • unhappy because I worked with multiple level 1 tech support reps all day last Friday without resolving this problem.

Posted 4 years ago

  • 2
Photo of Pete Green

Pete Green, Customer Advocate

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Hi Eric,

Our team has fixed the subscription issue that was in the account so part 1 should be resolved.

If you log in with your email address with an active sub, does the #1 get added to that email address? activesubemail1@domain.com ?

Have you created an Adobe account that had a xxx1@domain.com style email (with the 1?). Do you still get logged into the account successfully after putting in your password?

I can have the team look into why this 1 is being added, but any more detail you can provide around the 1 and the login behavior would be great.

Regards
Pete