Lightroom Mobile: How to switch a signed in user?

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  • Question
  • Updated 4 years ago
#Lightroom Mobile: How do you CHANGE a lightroom mobile user? I just bought Adobe CC using a NEW Adobe ID, but signed into Lightroom mobile using an old one (#facepalm moment, yes). Try as I may, I cannot seem to find an option to SWITCH users. I can either sign out, or sign in (automatically to the ID that I do not want to sign into). Help please!
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Arjun Kartha

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  • confused

Posted 4 years ago

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Ignacio Barrientos, Employee

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Hi,

You need to sign out and sign in with the other user id.
I don't understand what you mean by "automatically to the ID that I do not want to sign into."

Thanks,
Ignacio
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Ignacio Barrientos, Employee

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If you are talking about Lightroom desktop you need to logout from the Adobe store first.

Thanks,
Ignacio
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Guido Reule, Employee

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Sounds like you are still signed-in with facepalm to the Adobe store, right? Please try to sign-out from there and restart Lr Desktop. Then you should be able to resign-in with your new Adobe-id.

-
Guido
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Arjun Kartha

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Hello Ignacio and Guido - thank you for your prompt help. Your suggestions worked. To recap what I did for other users to sign in as a different user in LR mobile when using Creative Cloud you need to:

1. Sign out of LR desktop
2. Sign out of CC desktop app
3. Relaunch LR
4. Sign in to both CC and LR desktop once again

I would suggest the inclusion of a "sign out / forget me" option within the LR desktop under the LR mobile tab!

Thanks again,