Lightroom Mobile Cropping Sync Issue

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  • Question
  • Updated 4 years ago
I had Lightroom Mobile running successfully on an iPad, iPhone and Macbook. Then I changed MacBooks and migrated to the new computer using Apple's Migration Assistant. I made some changes to the synched folders and noticed they did not update on either the iPad or iPhone. Then I noticed that I was not signed in in Lightroom nameplate area. Signed in. LR Desktop says Synch is on now, but it appears the changes I made did not synch. I checked the online version and it agrees with the iPad and iPhone version.

Anyway out of this box other than Delete all Data in LR Desktop prefs? Have 802 photos synched.
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Dan Connors

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Posted 4 years ago

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Guido Reule, Employee

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Could you please send me a LR Desktop diagnostig log - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop prefereneces -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.

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Thanks
Guido
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Dan Connors

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Guido,
Sorry, I don't know how to send you a private message nor how to create a downloadable dropbox link. Have created the diagnostic log.
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Guido Reule, Employee

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I've just contacted you via e-mail
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Dan Connors

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Fix was to delete all photos in LR for Desktop, Preferences, Mobile