Lightroom Import module being foul - not working; this happens frequently

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  • Updated 6 years ago
I have frequent problems when opening the import module. It will collapse (lock) the whole program and often will not allow me (after forcing a shut-down) to reopen it even as an administrator. This often happens when I'm trying to import a photo from my local drive when I'm browsing down to find the applicable folder holding my picture. this happens too frequently (actually should not be happening at all). I have to then delete the program and download from Adobe. Can someone help me onthis? What's going on?
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Kevan Barton

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Posted 6 years ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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It sounds like your computer has a bigger problem Kevan. I might be wondering about a dying hard drive, or a problem in the operating system.

There are a couple of things you could try, in terms of trashing preferences and trying a clean catalog, but my first port of call would be to test LR in a clean user account and to run some hardware checks.
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jdv, Champion

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Victoria gives you enough to start. I would add that you need to share the exact details if the problem persists. What platform? How does it not allow you to reopen?
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Kevan Barton

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The computer is five months old; windows 7. I've done a number of diagnostics with the Dell folks to make sure it's not the computer. I noted the other complaints about the import module that are associated with the USB drives. I unplugged the usb peripherals, put my mouse in a different one temporarily; and rebooted the machine. It works fine.

Now, here's the issue in this. I'm not the only one that is experiencing the same problems where the import module triggers some kind of mis-pointer. When this happens, LR will NOT work at all. It is completely non-responsive and I have to kill it to get out of it. Then, it will not come up at all, even as administrator. So, I either have to unplug the USB peripherals and restart (restarting alone does not work) or have to reload LR from scratch.

I also did something else this time. I still had LR3 on my computer. I deleted the program. So, was it unpluggint the USB peripherals, or deletion of LR3 that brought the program back to sanity? Don't know; any possibility of LR3 confusing the computer as to which is the master program?

Cheers,
Kevan
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Victoria Bampton - Lightroom Queen, Champion

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The thing that made me suspect your computer was your earlier post, saying you had problems booting after a Windows Update.

That said, if it works correctly with your USB drives unplugged, have you checked that they're not falling asleep or going into some kind of power saving mode?

If it becomes non-responsive while looking for those drives, why not try navigating to the drives in Explorer - it may be enough to wake them up and bring it back to life.
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Kevan Barton

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Haven't thought of your last option. I'll have to try that.

Don't think it has anything to do with the sleep or power saving modes as they don't normally kick on if you are actively working on your desk top.

Thanks,
Kevan