Lightroom: freezing computer

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  • Updated 6 years ago
  • (Edited)
I purchased Lightroom 4 CD from B&H photo and loaded it on my Dell laptop Vista op system. Each time I try to load the program the computer freezes completely requiring a hard reboot. I uninstalled and then I downloaded 4.2 from web and tried another install with same results. Need some help. Thanks
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charles barrack

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Posted 6 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Lightroom itself cannot cause a system freeze. This is usually a symptom of a low level driver issue or a possible hardware malfunction. What sort of troubleshooting have you tried?