Lightroom: freezing computer

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
I purchased Lightroom 4 CD from B&H photo and loaded it on my Dell laptop Vista op system. Each time I try to load the program the computer freezes completely requiring a hard reboot. I uninstalled and then I downloaded 4.2 from web and tried another install with same results. Need some help. Thanks
Photo of charles barrack

charles barrack

  • 2 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2144 Reply Likes
Lightroom itself cannot cause a system freeze. This is usually a symptom of a low level driver issue or a possible hardware malfunction. What sort of troubleshooting have you tried?