Lightroom: Crashes with frequent flipping between pictures when the secondary display loupe view is enabled

  • 2
  • Problem
  • Updated 6 years ago
  • In Progress
  • (Edited)
Lightroom crashes with frequent flipping between pictures when the secondary display loupe view is enabled. Yes, I have the latest ATI graphcs card drivers from Microsoft Update and I am using Lightroom 3.4.1. This has been a problem with all versions of Lightroom since Lightroom 3.0.

Setup:
Intel Core i7-960 processor, 3.2GHz
12GB RAM
1TB HD
Windows 7 Professional
Lightroom 3.0-3.4.1
Graphics Card: ATI Radeon HD 5870
Display 1 resolution: 2560 x 1440, connected with DisplayPort cable
Display 2 resolution: 1600 x 1200, connected with DVI cable

This is very easy to reproduce on my system. I cannot reproduce it if I turn off the secondary display altogether.
Photo of Noah Wardrip

Noah Wardrip

  • 16 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 2
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 769 Reply Likes
Please update the video card driver from the GPU maker, not Microsoft. The drivers from Microsoft are frequently a year or more out of date.
Photo of Noah Wardrip

Noah Wardrip

  • 16 Posts
  • 0 Reply Likes
Thanks. Update: so far, after updating to the latest driver from AMD, Lightroom has not crashed with the secondary display enabled.

http://sites.amd.com/us/game/download...
Photo of Noah Wardrip

Noah Wardrip

  • 16 Posts
  • 0 Reply Likes
I spoke too soon. Lightroom 3.4.1 still crashes when switching between pictures with the above configuration, latest graphics drivers, and the secondary display enabled. Please fix!
Photo of Dan Tull

Dan Tull, Employee

  • 172 Posts
  • 38 Reply Likes
Hmm. I've run some pretty long stress tests with roughly that configuration and haven't run across this. I don't think I've tried it with my Core i7 machine since that's my main development laptop, though.

If you're comfortable enough using these instructions to set up to gather a mini dump file, I'd be interested in looking it over for clues:
http://msdn.microsoft.com/en-us/libra...

If that's a bit daunting, I think I have a pair of .reg files and a batch file that streamline the process a bit. If I can get a crash dump, I might be able to figure out what's going wrong even if I can't readily reproduce it.
Photo of K T

K T

  • 2 Posts
  • 0 Reply Likes
I am just considering updating my Lightroom workstation to the i7 960 processor. Could you recommend what motherboard you went with?
Photo of Noah Wardrip

Noah Wardrip

  • 16 Posts
  • 0 Reply Likes
KT, I have a Dell XPS9000 system.

Dan, I have added the key and the 4 values from the Microsoft web page. I have been using Lightroom tonight after enabling this and it has frozen twice now when toggling between pictures. I have never had this freezing behavior where Windows does not report a crash, it just says that the program stopped responding...so the same issue is happening, but it is not officially crashing as before and so no crash logs are being generated. I will continue to try to get you a log.
Photo of K T

K T

  • 2 Posts
  • 0 Reply Likes
Now considering the i7 2600k or 2500k processor for Lightroom with running system on SSD drive, RAID10 storage and 12GB of DD3 133mhz ram. Any advise?
Photo of Noah Wardrip

Noah Wardrip

  • 16 Posts
  • 0 Reply Likes
Since writing this 3 weeks ago, Lightroom 3.4.1 did not crash. I just upgraded to Lightroom 3.5 tonight and it crashed within the first couple minutes of using it :(. I now have a crash dump. How do you want me to give it to you?
Photo of Dan Tull

Dan Tull, Employee

  • 172 Posts
  • 38 Reply Likes
How big is it if you zip it up? If it's a mini-dump (and thus only a few MB), you can probably zip it up and send it as an attachment in an e-mail to me. Given how exchange and the spam filter fumble attachments, you can send it to my gmail.com address (dantull).
Photo of Julien BINARD

Julien BINARD

  • 1 Post
  • 0 Reply Likes
i got the same issue here, while moving between pictures, LR (4) stops responding;

Conf : ASUS GTX 570 (Dell 30" 2560x1600 & Dell 22" 1050x1680, Core i7, 12GB Ram, Revodrive3 x2 240GB for system+catalog & current working raw; Megaraid 5 for other picture storage);

Any solution?
Photo of Noah Wardrip

Noah Wardrip

  • 16 Posts
  • 0 Reply Likes
This is still a problem with my same setup on Lightroom 4.1 RC2 and ACR 6.7. Adobe, when will this be fixed?!
Photo of Gavin Farrington

Gavin Farrington

  • 24 Posts
  • 2 Reply Likes
I'm having this same issue on two different machines. The commonalities are Win7 x64, dual displays, and ATI graphics cards. Other than that, the driver versions are different, as are the motherboards, chipsets, CPUs, specific graphics card models, display resolutions, etc. I'm happy to provide more detailed info on request.

I'm a CS6 Creative Cloud subscriber, so the Adobe apps on both machines are fully up to date (as verified through the "Updates" menu in Photoshop 6.)

I posted some of the crash data in the thread I started over on the Photoshop Lightroom forums. Victoria Bampton tried to help out a bit, before advising me to bring the issue here.
http://forums.adobe.com/message/45294...

To be clear, this is NOT a BSOD. It's just LR halting, and no other apps are affected.

Any chance of getting some feedback from you Dan on where you left off with this issue?
Photo of Dan Tull

Dan Tull, Employee

  • 172 Posts
  • 38 Reply Likes
I wasn't ever able to get all the way to the bottom of this issue, but if I'm remembering the right case it seemed to be related to monitor color profiles. If you're using custom monitor profiles, it might be helpful to try switching to a very basic default profile and see if the crashes persist.

Having mini dumps might provide some diagnostic clues to confirm or deny that this might be related to the profile handling code.
Photo of Gavin Farrington

Gavin Farrington

  • 24 Posts
  • 2 Reply Likes
OK this is interesting. Indeed all of my machines have custom screen profiles from a Spyder3 Pro. I'll do some testing, and I'll try to gather some of those mini dumps for you. Thanks, Dan.
Photo of chaos888

chaos888

  • 1 Post
  • 0 Reply Likes
Gavin asked me to reply in this thread.

I'm running Vista SP2 64bit on a Core2 Quad Q9550 @ 2.83GHz, 8GB machine, dual display, custom monitor profiles, dual ATI HD Radeon 4850 (Crossfire).

I've had LR freeze in the past but it was usually after working for a while. Then last week, as I was going through 2000+ photos from my recent trip, as I got to the end, LR froze. And when I restarted it, it froze as soon as I selected an image. It continued to do that and I couldn't work on anymore photos.

I found Gavin's thread with the possible problem being ATI's Catalyst Control Center 12.4 and the advice to revert to 12.3. I was running 12.3 and still had the problem. I was going to try 12.6 or revert back to a version that seemed stable to me, 11.8. I uninstalled CCC before installing the new version and just to see what would happen, I started up LR.

So far, since Thursday with CCC uninstalled, LR has not frozen with dual displays running and I completed processing all my photos.

I have not tried reinstalling CCC yet.
Photo of Noah Wardrip

Noah Wardrip

  • 16 Posts
  • 0 Reply Likes
With Lightroom 4.2, exact same setup as above, the problem is rampant. It happens every 20 minutes or less. It is quite infuriating. When are you going to fix this issue?!?!?!?!
Photo of Noah Wardrip

Noah Wardrip

  • 16 Posts
  • 0 Reply Likes
I should add I also have Camera Raw 7.2 and I'm now editing Canon EOS 5D Mark III photos (rather than Mark II). It also happens if the second monitor is in grid view (not only loupe view).
Photo of Noah Wardrip

Noah Wardrip

  • 16 Posts
  • 0 Reply Likes
Just crashed again after about 2 minutes.