Lightroom crashes when rendering previews of MTS videos

  • 4
  • Problem
  • Updated 5 years ago
Lightroom 4 crashes and freezes the whole Mac (Snow Leopard/iMac (2010)) when importing & rendering previews of MTS videos. These were taken on a Sony a580 in AVCHD format. I can provide a sample but it's 125MB.

Even more annoying, once it's crashed and I've turned off/on the Mac I need to manually remove the video file from the Lightroom directories otherwise when I start Lightroom again it will crash... and so on.

To be honest, I don't even want Lightroom managing these videos particularly if it makes the product unstable. Could we have an import dialog options to just include photos & exclude videos?
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Jamie

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  • frustrated

Posted 6 years ago

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markgx

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I've encountered this same problem with MTS videos imported from a Sony NEX-5N. While generating a preview, it completely freezes my Mac.
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Jesper

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For me it doesn't crash, but the rendering of previews stops when it runs into a Olympus E-P1 video file. Can't continue unless i remove it from the selection manually, which is really troublesome as well when you need to look for the problem file in a large collection.

Container: AVI
Video: MJPG
Audio: PCM

I'm using ffdshow video decoder and Haali Media Splitter, which it loads when playing media files. In case that matters at all.

I did have it crashing upon a video file before as well, but that was a long time ago.

I'm using Lightroom 5 now, but Lightroom 4 had the same problem.
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Jesper

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Still having trouble with video files.

- Can't move folders with such a file in it.
- It almost gets stuck trying to remove it from the library.
- Then when it's gone, moving the folder is still not possible.
- Then once it's infected with the inability to read the file Lightroom doesn't shut down. It closes, but the program is still there in task manager. Forcing it to close doesn't work either, unless i force dynamiclinkmediaserver.exe to close instead, Lightroom goes along with it.
- Then with Lightroom finally restarted i can move the folder. (now without video file) After that I checked in explorer and the the file did move along with the folder at least.
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Pete Green, Customer Advocate

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Hi Jesper,

Thanks for the report, could you share a video with me over something like dropbox?

petgreen [at] adobe [dot] com
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Jesper

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Alright, email sent. Thanks.