Lightroom crashes when iPad connected (File Import)

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  • Updated 7 years ago
Whenever I try to import photos into Lightroom and my iPad is connected, Lightroom crashes at the file import dialog. It only happens when the iPad is connected, not with an iPod. If I disconnect the iPad and restart Lightrooom all is well.

Is this a known problem? Can anyone replicate it?
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Paul Parkinson

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Posted 7 years ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Paul, can you confirm your operating system and LR version number please? I can't replicate on 10.6.8 with LR 3.4.1 or 3.5.
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Paul Parkinson

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Sure, I am on Win XP SP3 with on LR 3.4.1

[PS Still loving the Lightroom The Missing FAQ btw!]
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Victoria Bampton - Lightroom Queen, Champion

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Well thank you Paul. Ok, I've got an XP machine around somewhere, I'll see if I can replicate it.

Initial thought - could there be an image on there that's crashing it?
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Paul Parkinson

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Interesting idea Victoria. I have a few hundred images on there but they rotate fairly frequently and there's nothing weird in terms of format or file size. Not sure it's that - unless of course yours works just fine!
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Paul Parkinson

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Hi Victoria

Did you get anywhere with this? I've done a factory reset of the iPad and tried it again (without photos) and it happened again. There's an easy workaround for this (disconnect iPad before importing images into LR) but when I forget it's a royal pain...

Cheers

Paul
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Victoria Bampton - Lightroom Queen, Champion

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Hi Paul, sorry for the delay replying. Turns out XP machines are hard to come by here!

Yep, I've replicated it, and the report's in to the team.
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Paul Parkinson

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Many thanks Victoria.
Woohoo - I finally found a bug in Lightroom.
P