Lightroom crashes when attempting catalog backup.

  • 1
  • Problem
  • Updated 5 years ago
I have a windows 7 ultimate machine, 64 bit, 12GB ram, Lightroom 4.1 64 bit, attempting to backup with both fields checked, Lightroom crashes every time. The catalog has about 100k images in it. The catalog is on an internal SSD drive that is different than the operating system/applications installation drive. Backups are supposed to land on the same drive as the catalog drive. Images files are on a different normal hard drive that is dedicated to storing the images only. Most images are .NEF. Lightroom is configured to create sidecar files for images. System worked very well with Lightroom 3.x and the same configuration described above. Never crashed once. Since upgrading to Lightroom 4.x, Lightroom crashes quite often. Mostly when doing backups. But also when accessing the catalog for other reasons or switching from one catalog to another.

The problem signature for the most recent crash during a backup contains:

Problem signature:
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version:
Application Timestamp: 4fb2266f
Fault Module Name: StoreProvider.dll
Fault Module Version:
Fault Module Timestamp: 4fb2264e
Exception Code: c0000005
Exception Offset: 00000000000051c8
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 1f35
Additional Information 2: 1f35f6edcd0b92e529174a8ae13517df
Additional Information 3: 761c
Additional Information 4: 761c0050d8ed31b9e57c8300ffce0ddc

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Note: This topic was created from a reply on the Lightroom: Unable to backup catalog in Lightroom 4 topic.
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Robert LaRock

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Posted 5 years ago

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Robert LaRock

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Thanks for forking this to a new topic. I didn't realize I put it in the wrong place. I hope someone else has something to offer to resolve this.