Lightroom: Automated crash reports

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  • Updated 6 years ago
  • (Edited)
Please add the option to have LR send automated crash reports.

LR4 is much less stable than 3.6 - which wasn't stable in the first place.

LR4 dies on me after like 30minutes, LR 3.6 would last 2 hours typically (isn't it sad?)

Apparently the dev team are not feeling ourpain. And/Or they are clueless on how to reproduce the issues.

Adding (optional) automated crash reports would make a big difference. It would give you callstack information and it would give you insight in the frequency of the issues.

If you are not convinced, please read the book "Joel on Software" for some inspiration, it has an excellent chapter on the many virtues of automated crash reports. Every programmer should read this, preferably at the start of his career.

Thank you.
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Lambert Wolterbeek

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  • thankful in advance

Posted 6 years ago

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Chris Cox

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The Adobe Crash Reporter on MacOS has an option to always send reports. Though you should fill in your email address first so we know who to contact for more information. You can edit the plist or double click the crash reporter application.

The Apple crash reporter also has options, but they're even more hidden.

And Windows crash reports are automatically sent to Microsoft - there are no options. Adobe then gets the reports from Microsoft after a few days/weeks.
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Lambert Wolterbeek

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Thanks for taking the time to reply, but what do you mean?

- I should switch to the Apple version, because it doesn't have these bugs because it sends crash reports which are all addressed by Adobe?

- Or are you saying Adobe isn't able to add custom automatic crash reporting to their Windows' products?

Thanks,
Lambert
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Chris Cox

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I told you how the crash reports work. Either they are already automatic (Windows), or can be set to automatic (MacOS) by the user.
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Lambert Wolterbeek

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I read your earlier reply as "the Windows crash reports go to Microsoft and not to Adobe and there is nothing we can do about that".

But Adobe does get them? and do the crash reports include call stack information to help the engineers debug the problems quickly?

if yes, then I don't understand why these stability issues don't get fixed.

I'm using Lightroom since early 3.x and there has never been a stable version that didn't require regular quitting and restarting (to avoid crashes further down the line).

Thanks,
Lambert
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Chris Cox

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Yes, we get the reports from Microsoft. Yes, they include stack information and other details we need to diagnose the problems (not so quickly for MS crash reports, but the information is there).
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Lambert Wolterbeek

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Apologies for misreading your earlier reply, only now I see that you already wrote in your first reply that "Adobe then gets the reports from Microsoft after a few days/weeks."

Anyway, that's good to know - then I will faithfully click on the "Look for a solution online and close this program" rather than the "close" option (which, I guess, won't send a bugreport)

Having said this, and somewhat contradicting my initial request for automated crash reports, I realize that I am actually in the habit of closing and restarting Lightroom way before it actually crashes - because it becomes unworkably slow and erratic long before that time... this will never be known to the dev team.

I would appreciate your advise how to best report these problems.